topic Re: Arlo Pro 3 - odd behaviour in Arlo Pro 3

Arlo Pro 3 - odd behaviour

dethangel — Sat, 08 Feb 2020 09:18:02 GMT

1 of the cameras i'm having that used to work fine - suddenly has an issue.

Before the full system reset - everything was fine (able to view the live video feed, see status of WIFI, storage, motion detection alert, battery level)

After a full system reset, 1 of the cameras in my 3 camera kit has a odd issue:

- it can poll the WIFI, storage, battery level

- it no longer is able to stream the live video feed

I've tried:

- unpairing and repairing

- reset full system

- sequential reboot of components

- remove battery reseat battery

- used another battery

- left the unit out of its shell

Please advise.

Firmware - 1.060.10.17_392_dc8092f

Re: Arlo Pro 3 - odd behaviour

dethangel — Sat, 08 Feb 2020 12:54:56 GMT

Adding on:

- during the adoption phase - after forgetting the camera, the video feed does not work as well.

- tapping continue and just directly adopting the camera - does still work

- arlo app still shows the base station is able to poll the status of the camera (wifi signal/storage/motion detection)

Re: Arlo Pro 3 - odd behaviour

jguerdat — Sat, 08 Feb 2020 14:33:32 GMT

Since this may be a hardware issue use the link at the bottom here to contact support.

Re: Arlo Pro 3 - odd behaviour

JamesC — Mon, 10 Feb 2020 17:45:51 GMT

dethangel,

What is preventing you from live streaming? Do you see an error message?

JamesC