topic Re: Failing Hub in Arlo Pro 3

Failing Hub

CathBee — Sat, 03 Dec 2022 06:52:00 GMT

After two years our Arlo Pro 3 Hub has decided to give up and remain offline with an orange flashing light.

Ran the trouble shooting ideas and is not related to a faulty Ethernet cable, poor internet, or a VPN. Ran three resets and after two hours, the hub started to work.

Managed to load a camera which remained online for an hour and then the hub went offline again.

The Arlo Help system seems to go in frustrating circles.

Does this mean the Hub needs replacing?

Re: Failing Hub

JT992 — Sat, 03 Dec 2022 07:20:12 GMT

Hi - mine is doing the same thing. Based on a look at Down Detector and Twitter, seems like Arlo’s issue not your hub.

I was hoping this morning it would be back up but still getting the orange flashing light

Re: Failing Hub

CathBee — Sat, 03 Dec 2022 08:23:28 GMT

Ah, interesting! Thanks so much for the heads up. I suppose we watch this space …..

Re: Failing Hub

JT992 — Sat, 03 Dec 2022 08:42:46 GMT

Well I’m getting a blue light now as opposed to the orange flashing but I’m trying to reconnect all my devices and it isn’t finding the hub so maybe they are still fixing?!

Re: Failing Hub

CathBee — Sat, 03 Dec 2022 08:52:49 GMT

Mine still flashing orange. If I turn the power off and on, it will show a steady orange - go blue for several seconds, then flashes orange.
Thank goodness only added one camera back during the time it was working because it has been a frustrating waste of time.

Re: Failing Hub

JT992 — Sat, 03 Dec 2022 10:21:31 GMT

Ah OK - I have just reset my hub and it then became discoverable and I could connect all my devices.
fingers crossed yours will do the same

Re: Failing Hub

SyedSheh — Sat, 03 Dec 2022 10:51:32 GMT

Experince the same last night. I think issue from Arlo end

Re: Failing Hub

CathBee — Sat, 03 Dec 2022 18:37:25 GMT

Two resets this morning - one eventually worked, added one camera successfully, tried another and hub down again.

Eventually chatted with support that went through all trouble shooting matters I had already done, and they decided to send to ‘their support’ whoever they are and will communicate via email.

I have a ticket number from a ‘no-reply’ email address.

Suppose I never hear from them again …..

Re: Failing Hub

SyedSheh — Sat, 03 Dec 2022 20:21:36 GMT

Been trying to resetup Arlo since last night and could not get any device detected and linked to my account. Very not happy..

Re: Failing Hub

CathBee — Sat, 03 Dec 2022 20:53:30 GMT

I have eventually managed to get hub working after constant resets and two devices on - three to go. Not happy either as so unreliable.

Re: Failing Hub

JT992 — Sat, 03 Dec 2022 22:30:22 GMT

Oh mate, painful!
my experience of the Arlo support has also been absolutely terrible in the past! I have given up trying with their support.
They need to do a lot of work to make it better

Re: Failing Hub

CathBee — Sat, 03 Dec 2022 23:38:52 GMT

Yes, their ‘transfer to further support’ in house has resulted them in sending a link to their troubleshooting page via email - which I have performed several times - and have told them so.

I think they are all robots.

Digging deep to mind my sense of humour.