SCAM ? Suspended acct but it was paid

grace060561 — Sun, 09 Oct 2022 16:02:54 GMT

Has anyone run into this?

I have had my Arlo Pro 3 cameras for a little over 2 years. I set up my monthly subscription w/my debit & they automatically take monthly payments out. This morning I noticed all my recordings were gone so I started checking everything and when I went to my subscription it said it had been cancelled even though they had just taken my monthly payment out. Went on-line to contact someone w/Arlo and initially couldn't find a working telephone no. they all referred you to their on-line site. So I opened up a chat, explained what was going on & person responding said they could see my account was current, then said they had to check w/their resources & get back to me. So I went looking again for a phone no. and found one. Guy answered & I asked if this was Arlo he said yes. Had an Iranian type accent. I told him what was going on & he said someone would call back in 15 minutes. It was actually him that called back. He asked me my e-mail, asked me my password that I didn't give him. So he sent me an e-mail with a link to change my password & told me what to type in. He sent several other e-mails they seemed on the up & up but I guess you can manipulate e-mails to make them look like a company. He staryed saying they no longer do monthly subscriptions & I was actually paying too much on my monthly subscription, something about my account was a legacy acct, whatever the hell that meant. Said my new subscription was a 2-year subscription for $189 and sent me another e-mail with an invoice for $190 and a link to pay with pay pal, which I have never paid my Arlo subscription with pay pal. I said I'm not paying this. He said he'd have a supervisor call me back in 2-4 hours. One last thing, while I was on the phone with him, my recordings came back so I thought he had reinstated everything. Not sure if he did or the person who I'd corresponded with on-line did. But as soon as I hung up on him, the recordings disappeared again. I ended up going on through my page and paid the monthly subscription AGAIN. Now recordings back. I immediately changed my password and blocked the telephone no. My fear though is he asked me to confirm my hub serial no., which I did. I changed my password though. Is it possible if this was a scam, which I think it was because I ended up calling Vest Buy where I purchased the system and explained everyyhing to them & they said they had not heard anything about Arlo no longer doing monthly subscriptions and that it all sounded suspicious.

Re: SCAM ? Suspended acct but it was paid

StephenB — Sun, 09 Oct 2022 22:19:19 GMT

@grace060561 wrote:

He asked me my e-mail, asked me my password that I didn't give him.

Definitely not Arlo, they never ask for passwords. So you reached a scam support site.

topic SCAM ? Suspended acct but it was paid in Arlo Pro 3

SCAM ? Suspended acct but it was paid

Re: SCAM ? Suspended acct but it was paid