topic Re: Arlo Base Station VMB4000r3 Geofencing not working with schedule/was working fine in Arlo Pro 3

Arlo Pro 3 Geofencing

stonna — Thu, 29 Sep 2022 12:25:26 GMT

My wife just upgraded to an iPhone 14 Pro and now geofencing won't recognize the location of her device, only mine. Always thinks she is away from home. Her account was granted access from mine. Everything worked fine on her previous iPhone.

I've tried most of the workarounds including removing and reading her account, confirming location privacy settings, etc.

Any ideas?

Arlo Base Station VMB4000r3 Geofencing not working with schedule/was working fine

Meechmom — Sun, 18 Sep 2022 23:38:28 GMT

I have 7 cameras on geofencing then suddenly 2 days ago I noticed the cameras were ‘disarmed’. They were all working fine prior to this. I have them set to armed when I’m away and when I’m home, set to schedule. I have tried removing the app, restarting my iPhone 13, then reinstalling. I have also restarted the Base Station 2 times. It still says disarmed when in geofencing mode or schedule mode. I believe this has happened before a few years ago (I have had these cameras and same base station for 5 years) and it just resolves itself.

I was hoping that someone might have a different solution.

Thank you.

Re: Arlo Base Station VMB4000r3 Geofencing not working with schedule/was working fine

jgrein — Wed, 21 Sep 2022 11:51:11 GMT

Having the same problem.

Re: Arlo Base Station VMB4000r3 Geofencing not working with schedule/was working fine

jguerdat — Wed, 21 Sep 2022 13:04:55 GMT

Can't say for sure but remember that GF is a function of the phone's location capability. If the app isn't getting the proper location, it can't work.

Also, be sure that the app is logged into. My wife doesn't usually use the app for anything and the login times out, causing GF to fail for both of us.

Re: Arlo Base Station VMB4000r3 Geofencing not working with schedule/was working fine

Meechmom — Wed, 21 Sep 2022 13:58:58 GMT

I think I have it fixed. It started on or about the time I uploaded iOS 16. I have no clue why but this tweak fixed it. I went into my schedule 2 days ago and tweaked the times. I had the camera go from ‘armed’ to ‘front of the house’ at 6am. I had to change the time on to front to 6:01am for the daytime, off at 7:00 pm, then back to ‘armed’ at 7:01pm. Previously, the times were the same for on and off. Off at 6:00 and on at 6:00am. Geofencing is back working again. Fingers crossed.

Re: Arlo Base Station VMB4000r3 Geofencing not working with schedule/was working fine

JamesC — Wed, 21 Sep 2022 20:37:35 GMT

Meechmom,

This will resolve the issue. The problem is when modes within a schedule overlap. A new firmware release is on the way to resolve this but the workaround you've described should also remain stable.

JamesC

Re: Arlo Base Station VMB4000r3 Geofencing not working with schedule/was working fine

JamesC — Fri, 23 Sep 2022 21:09:46 GMT

This issue should now be resolved. If you're still experiencing this behavior, please let us know.

JamesC

Re: Arlo Base Station VMB4000r3 Geofencing not working with schedule/was working fine

Reavenson — Sat, 24 Sep 2022 04:03:18 GMT

I am still having the geofencing issue. Please advise.

My geofencing stopped working. It stopped recognizing my location

KayKayKay — Sat, 24 Sep 2022 19:05:47 GMT

My geofencing all of a sudden stoped recognizing where I am. So it won’t turn itself on when I leave the house anymore. And if I catch it and ‘arm’ all devices after I have left then it won’t recognize me when I come ‘home’ either. This has always been glitchy in the 8 years I have been using Arlo, but I usually can fix it by logging off and on. Or deleting the app and redownloading. By rebooting my phone. Shutting off the Arlo box. Nothing at all is working to get Arlo to track my location. And yes, that all is enabled in settings on iPhone.

Re: My geofencing stopped working. It stopped recognizing my location

Dannybear — Sat, 24 Sep 2022 22:30:37 GMT

I can’t help you to make the geofencing work reliably, only the arlo app developer has this responsibility.

To restart the geofencing function you need to disable the system mode and then edit the geofencing mode then re-enable it.

You can also enable the geofencing notifications option to alert you when the mode changes so when you leave the zone and you don’t get a notification you can stop your vehicle and perform the geofencing reset to get it working again. Same for when you return to the zone.

Re: Arlo Base Station VMB4000r3 Geofencing not working with schedule/was working fine

ShayneS — Mon, 26 Sep 2022 20:44:51 GMT

@Reavenson

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: Arlo Base Station VMB4000r3 Geofencing not working with schedule/was working fine

Reavenson — Mon, 26 Sep 2022 23:43:27 GMT

@ShayneS I have reset the base station several times and updated the app. This has happened previously in the past and the work around then was to keep app open as I entered and exited the geofencing area but this time that doesn't work. This problem seemed to have started after the latest apple iOS update.

Re: Arlo Base Station VMB4000r3 Geofencing not working with schedule/was working fine

Knuky — Tue, 27 Sep 2022 07:52:27 GMT

Im having the same issue since latest firmware update 13/9 and even after subsequent update on the 22/9. This didn't work under iOS 15 and still doesn't work under iOS 16. It is working as expected with an Arlo Ultra base station. Both device appear to have issues with HomeKit as it is asking for it to be setup even though it is already setup and I see multiple people having HomeKit issues presumably having reset base station based on support advice.

Any help would be appreciated.
Support request has been raised. Have confirmed all iOS device are in the geofencing zone and have rebuilt all schedules and removed over lapping times.

Re: Arlo Base Station VMB4000r3 Geofencing not working with schedule/was working fine

ShayneS — Tue, 27 Sep 2022 16:31:26 GMT

Hi,

I have a few questions for you. Do you have the Allow location access set to always on your iSO devices? You can find the sin Settings > Privacy & Security > Location Services > Select the Arlo Secure app > Always.

Are you using multiple enabled devices for Geofencing?

Thanks

Re: Arlo Base Station VMB4000r3 Geofencing not working with schedule/was working fine

Reavenson — Tue, 27 Sep 2022 18:15:50 GMT

Yes, the settings are correct and no, I'm not using multiple devices for geofencing. Just one device which is my iPhone.

Re: My geofencing stopped working. It stopped recognizing my location

ShayneS — Tue, 27 Sep 2022 18:50:04 GMT

Do you have your location set to always in your phones settings?

Re: My geofencing stopped working. It stopped recognizing my location

Dannybear — Tue, 27 Sep 2022 20:47:38 GMT

Yeah, low battery mode disabled also.

Re: Arlo Pro 3 Geofencing

StephenB — Thu, 29 Sep 2022 13:50:11 GMT

@stonna wrote:

Any ideas?

If she hasn't upgraded iOS to 16.0.2, she should try doing that.

Re: Arlo Pro 3 Geofencing

stonna — Fri, 30 Sep 2022 02:38:10 GMT

yes, unfortunately that has not helped.

Re: My geofencing stopped working. It stopped recognizing my location

Reavenson — Sat, 01 Oct 2022 01:28:58 GMT

Yes