topic Re: AC power has been disconnected from your Arlo device. Activity zones are currently disabled. in Arlo Pro 3

AC power has been disconnected from your Arlo device. Activity zones are currently disabled.

TNTK1D — Mon, 03 Feb 2020 18:48:39 GMT

Got this error message today on all 3 cameras. All still have battery power. Base unit is live. No idea what has caused this and more importantly how to fix it. Suggestions welcome.

Re: AC power has been disconnected from your Arlo device. Activity zones are currently disabled.

jguerdat — Tue, 04 Feb 2020 14:06:16 GMT

Are any cameras actually connected to AC power? Are you doing anything that may cause this such as clicking on the yellow triangle on a camera in the Devices tab which will tell you that zones need AC power?

Re: AC power has been disconnected from your Arlo device. Activity zones are currently disabled.

TNTK1D — Tue, 04 Feb 2020 19:05:36 GMT

Hi, When I connect to mains it removes the error and works as it should. However, there is no need to permanently have all camera connected to the mains - only required when charging the battery.
As soon as I unplug error returns.
I tried unpairing camera from smart hub and re-syncing but still get the same issue.

Re: AC power has been disconnected from your Arlo device. Activity zones are currently disabled.

JamesC — Tue, 04 Feb 2020 23:04:19 GMT

TNTK1D,

Activity zones are an Arlo Smart feature. Is Arlo Smart active on these cameras? You can check this by navigate to Settings > Smart Notifications > your cameras will be listed as active or inactive.

JamesC

Re: AC power has been disconnected from your Arlo device. Activity zones are currently disabled.

TNTK1D — Tue, 11 Feb 2020 12:00:20 GMT

Just started working again. Errors disappeared.