topic Re: Can not buy subcription. in Arlo Pro 3

Can not buy subcription.

liquidsuite — Sat, 01 Feb 2020 22:09:26 GMT

I decided to buy a 1 camera 2k subcription but for last few days everytime i try to buy it keep getting error arlo billing service unavailable. When will it be avialable. I been trying at diferent times in day and also for now last 3 days and no luck. I have no idea why its down and not working. How can i buy the subcription?

Re: Can not buy subcription.

JamesC — Mon, 03 Feb 2020 23:51:30 GMT

liquidsuite,

Are you getting this error message within the Arlo mobile app or on the web client? If you try using a different device do you still see the same error?

JamesC

Re: Can not buy subcription.

liquidsuite — Tue, 04 Feb 2020 12:51:12 GMT

I tried paying for subcription both ways but still keep getting same error messege. I dont know what to do now.

Have attached pic at top you can see the messege. Keep getting same thing.

Re: Can not buy subcription.

JamesC — Tue, 04 Feb 2020 17:55:17 GMT

liquidsuite,

I see you already have a support ticket open on this issue. I've escalated your ticket and requested an update, an agent will reach out to you with more information soon.

JamesC