topic Re: Arlo Pro 3 no subscription. Lost cameras on app and reinstalled now now video be saved to lib... in Arlo Pro 3

Arlo Pro 3 no subscription. Lost cameras on app and reinstalled now now video be saved to library

Willow846 — Wed, 21 Sep 2022 13:50:20 GMT

Owned the Pro 3 for about 3 years with no subscriptions. While on vacation lost cameras from arlo app. When I got home I reinstalled. Now no videos are being saved to library although I get motion detection notifications. Would appreciate any suggestions...thx

Re: Arlo Pro 3 no subscription. Lost cameras on app and reinstalled now now video be saved to lib...

ShayneS — Thu, 22 Sep 2022 21:05:38 GMT

The pro 3 requires an Arlo Secure subscription to save recordings to the cloud.

Re: Arlo Pro 3 no subscription. Lost cameras on app and reinstalled now now video be saved to lib...

Willow846 — Thu, 22 Sep 2022 21:41:02 GMT

Thank you for getting back to me Shane. I was under the impression that a limited number of videos could be saved to the cloud (like videos from 1 camera for a few days). Up until I lost the cameras completely videos were being saved. At any rate, I have the Arlo Base VMB4530r2 and inserted a flash drive but that didn't work but I think that the drive may be the problem although it has been formatted my app says it is "ready". I'm going to buy a new flash drive and see if that helps.

Getting back to needing a subscription, so " nothing" can be save to the cloud without a subscription. Is that correct? If the answer is yes then I will proceed to buy a new flash and install. I'll get back to you if I have a problem....Thx much Wil

Re: Arlo Pro 3 no subscription. Lost cameras on app and reinstalled now now video be saved to lib...

StephenB — Thu, 22 Sep 2022 21:45:49 GMT

@Willow846 wrote:

Getting back to needing a subscription, so " nothing" can be save to the cloud without a subscription. Is that correct?

That is correct for the Pro 3.

Re: Arlo Pro 3 no subscription. Lost cameras on app and reinstalled now now video be saved to lib...

ShayneS — Thu, 22 Sep 2022 22:02:00 GMT

Here is the link to the subscriptions page that has a bit more info regarding the available features per subscription: https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

Re: Arlo Pro 3 no subscription. Lost cameras on app and reinstalled now now video be saved to lib...

Willow846 — Mon, 26 Sep 2022 18:10:35 GMT

I have contacted google wifi to help me set up port forwarding and they informed Arlo would have to let me know what port number or port range I should use in the setup. Also, they said I would need to know if I should use "TCP" or "UDP" protocol... Can you supply me with that info or tell me where I can find that out?...Thx

Re: Arlo Pro 3 no subscription. Lost cameras on app and reinstalled now now video be saved to lib...

ShayneS — Wed, 28 Sep 2022 17:20:16 GMT

Hi,

You can find more info regarding the port forwarding here: https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recordings