topic Re: Several weeks of Alternating blue/amber light!! in Arlo Pro 3

Several weeks of Alternating blue/amber light!!

debkav — Mon, 19 Sep 2022 17:25:15 GMT

Hi!

My Pro 3 is VMS4440P

The base has been blinking blue/amber alternately for weeks!

The cameras say offline sometimes, but sometimes they work just fine.

According to one of the troubleshooting articles, it could be a firmware update, but how long does does that take?!?! Weeks???

What gives? Any idea on how to fix this so that my cameras are online and working as they are supposed to?

ORRRR::: Any idea on how to talk to a real person instead of the virtual assistant?

Thank you!

Re: Several weeks of Alternating blue/amber light!!

Dannybear — Mon, 19 Sep 2022 20:53:13 GMT

What model number is the base station, look under for the VMB number.

Sounds like it is stuck doing an update.

If you have a subscription plan you can access arlo customer support via the arlo app settings support page.

Have you tried power cycling the power on the base station?

Re: Several weeks of Alternating blue/amber light!!

debkav — Mon, 19 Sep 2022 23:44:11 GMT

Hi! Thanks for the reply!

VMB4540.

The only customer support I could find is Virtual Assistant (no help) and this Community page. No phone number to speak to an actual human.

I have not yet tried power cycling.

Re: Several weeks of Alternating blue/amber light!!

Dannybear — Tue, 20 Sep 2022 04:23:23 GMT

You will not have any other support options unless you have a camera on a subscription or it is still within the trial period.

Not sure how you get on if it is still in warranty.

Re: Several weeks of Alternating blue/amber light!!

StephenB — Tue, 20 Sep 2022 10:51:20 GMT

@debkav wrote:

The only customer support I could find is Virtual Assistant (no help) and this Community page. No phone number to speak to an actual human.

If you have a subscription, then select support in the app (not my.arlo.com). Then select a camera in the subscription plan, and scroll down to "contact". You should see a phone icon there - select it for phone support.