topic Re: Smart Hub Storage status: Format required - No Option appears to format. USB works fine in Compu in Arlo Pro 3

Smart Hub Storage status: Format required - No Option appears to format. USB works fine in Computer

Arlopatriot — Sun, 11 Sep 2022 23:43:46 GMT

Have VMB4540r3 Smart base w/ FW: 1.19.0.3_1172_68a8e53.

Few days ago system stopped recording locally. When I went to Local storage - the storage status says : Format Required in yellow. When I tap into storage status.

Local storage status & Available storage both appear w/ just a dash next to them and no "Format USB Drive" option appears.

When I take out the drive, the smart drive says the drive was not properly ejected.

Yet when I plug the drive into my macbook or PC, the videos appear fine.

Whats going on here? How can I get this to work again?

Re: Smart Hub Storage status: Format required - No Option appears to format. USB works fine in Compu

Dannybear — Mon, 12 Sep 2022 01:32:43 GMT

What percentage is used on the USB storage device, if it is 80% the base will not add more recordings unless it is set to auto overwrite. It normally would send a notification to you though.

Re: Smart Hub Storage status: Format required - No Option appears to format. USB works fine in Compu

jguerdat — Mon, 12 Sep 2022 13:47:09 GMT

Did you try rebooting the hub?

Re: Smart Hub Storage status: Format required - No Option appears to format. USB works fine in Compu

Arlopatriot — Sun, 18 Sep 2022 04:13:24 GMT

about 70 GB or 3.5% of the capacity.

Re: Smart Hub Storage status: Format required - No Option appears to format. USB works fine in Compu

Arlopatriot — Sun, 18 Sep 2022 04:14:56 GMT

Yeah several times.

Even removed all my devices to try and reset it. Since then My wired doorbell hasn't been working :(. Keep getting amber. been fiddling w/ that for the past few days....

Re: Smart Hub Storage status: Format required - No Option appears to format. USB works fine in Compu

ShayneS — Tue, 20 Sep 2022 21:22:35 GMT

Hi,

Are you still experiencing this issue?

Re: Smart Hub Storage status: Format required - No Option appears to format. USB works fine in Compu

Arlopatriot — Tue, 20 Sep 2022 22:54:19 GMT

Yes I can't figure out how to fix this.

Re: Smart Hub Storage status: Format required - No Option appears to format. USB works fine in Compu

ShayneS — Wed, 21 Sep 2022 16:28:58 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.