topic Re: Can't pay for subscription? in Arlo Pro 3

Can't pay for subscription?

wcmary — Mon, 12 Sep 2022 15:05:19 GMT

Hi there -

My trial expired and I'm trying to pay for my subscription. I can get to the credit card page, but there is no box to continue... There's a box grayed out called "Update Payment" that never becomes visible even after I put in my cc info (and I've tried several working credit cards), as well as text that says, "By clicking "Agree and Confirm Payment", I accept"... Except there is no button to click anywhere, much less one that says "Agree and Confirm Payment."

I've tried this on Safari and Chrome on my Macbook, tried to do it on my phone... Can't seem to give you my money. Any advice?

Re: Can't pay for subscription?

ShayneS — Wed, 14 Sep 2022 19:53:02 GMT

Hi @wcmary

Are you still experiencing this issue?

Have you tried clearing your web pages cache?

Re: Can't pay for subscription?

wcmary — Wed, 14 Sep 2022 20:31:51 GMT

Yes, the issue persists, and yes I've tried clearing the cache. Tried on iPhone Safari, iPhone Chrome, Mac Safari, Mac Chrome, Mac Edge... same result every time.

. I can send a screenshot if you give me a place to send it.

Re: Can't pay for subscription?

StephenB — Wed, 14 Sep 2022 20:48:38 GMT

@wcmary wrote:

I can send a screenshot if you give me a place to send it.

You can send a private message (PM) using the envelope icon in the upper right of the forum. You can attach .jpg and .png images to those posts (or include a download link to dropbox, google drive, etc).

Re: Can't pay for subscription?

ShayneS — Wed, 14 Sep 2022 21:05:47 GMT

Yes, as StephenB mentioned you can send it via PM.

Thanks!

Re: Can't pay for subscription?

wcmary — Mon, 19 Sep 2022 19:52:18 GMT

CONCLUSION:

After sending the PM to Shayne, the web page suddenly became fixed and I was able to subscribe.

Re: Can't pay for subscription?

ShayneS — Mon, 19 Sep 2022 19:53:41 GMT

Thank you for the update. Please let me know if you experience any other issues.

Re: Can't pay for subscription?

TPT3 — Tue, 08 Nov 2022 00:15:59 GMT

@ShayneS I am having the same issue trying to update my credit card number and chat help has not provided any help. I change my card information and have no active button to click to approve.

Re: Can't pay for subscription?

ShayneS — Tue, 08 Nov 2022 00:24:12 GMT

@TPT3

Have you double checked address, cc number, postal code? The below article may help.

https://kb.arlo.com/000062542/How-do-I-change-the-payment-method-for-my-Arlo-account