topic Cameras not recording and no cloud in Arlo Pro 3

Cameras not recording and no cloud

joserivera1357 — Sun, 11 Sep 2022 18:07:16 GMT

So our arlo pro 3 cameras recently stopped recording the only way they record is when I reboot the base station by unplugging it and restarting it but it only records for about 4 hours and shuts off again all cameras are armed and on a current subscription plan not sure what else to do?

Re: Cameras not recording and no cloud

Dannybear — Mon, 12 Sep 2022 01:53:10 GMT

You can try removing the base station from the account and then import again. You will need to redo your setup again.

Re: Cameras not recording and no cloud

StephenB — Mon, 12 Sep 2022 11:01:14 GMT

@joserivera1357 wrote:

So our arlo pro 3 cameras recently stopped recording the only way they record is when I reboot the base station by unplugging it and restarting it but it only records for about 4 hours and shuts off again all cameras are armed and on a current subscription plan not sure what else to do?

Can you live stream the cameras when they stop recording?

Re: Cameras not recording and no cloud

joserivera1357 — Mon, 12 Sep 2022 15:27:52 GMT

No we cannot live stream either

Re: Cameras not recording and no cloud

StephenB — Tue, 13 Sep 2022 11:36:51 GMT

@joserivera1357 wrote:

No we cannot live stream either

When the problem occurs, does it always affect all the cameras? Or does it sometimes just affect some?

Also, what status are you seeing on the base when the problem happens?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Re: Cameras not recording and no cloud

joserivera1357 — Tue, 13 Sep 2022 15:09:50 GMT

All of them go offline no cloud option the base actually keeps a solid blue light and we can’t live stream either

Re: Cameras not recording and no cloud

ShayneS — Thu, 15 Sep 2022 16:53:10 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.