topic Re: Androind App and web version showing different information in Arlo Pro 3

Androind App and web version showing different information

jpgpsantos — Fri, 09 Sep 2022 14:27:28 GMT

I have 1 Arlo Pro3 with base station, and in the past i had 1 arlo hd wireless security camera (with basestation aswell).

On both i noticed something weird: The Androind App and the website (my.arlo.com) gives me competely different information. In both cases, i had only 1 camera installed and connected to the base station.

The diferences i noticed ( problably there are more, but dint explore more) are:

- camera battery level. App showing 50%, website showing 84%

- showing diferent firmwares both for the camera and for the base station.

I find this issue very weird. Would someone be able to help me with this one?

Thanks

Re: Androind App and web version showing different information

jguerdat — Sat, 10 Sep 2022 14:18:31 GMT

1) the battery level difference has been an ongoing issue. I believe I just saw a message indicating that a backend change was installed that may make a difference. If you flush the cache on your browser and maybe also try a different browser do you now see the same battery level?

2) the firmware version issue sounds like it's a cache issue. Again, flush the cache and try a different browser.

Re: Androind App and web version showing different information

jpgpsantos — Sat, 10 Sep 2022 22:47:02 GMT

Thanks for the reply.

Cleared cache and tried a different browser, but i get the same issue.

Re: Androind App and web version showing different information

jguerdat — Sun, 11 Sep 2022 14:02:20 GMT

I just tried the same things I suggested and find the difference to be true here, too. I would trust the app first at the moment.

A semi-interesting note is that after checking the battery level via the web and then the app, the app very briefly displayed what I saw on the web. It then quickly updated to what was previously shown in the app. I have no idea why this happens but it's been long reported. @JamesC , @ShayneS , any chance of checking on progress?

Re: Androind App and web version showing different information

jpgpsantos — Sun, 11 Sep 2022 15:38:13 GMT

Probably cache issues but server side. Or maybe its getting info from a different user that not myself? No idea

Seems something that deserves a fix very soon

Re: Androind App and web version showing different information

JamesC — Tue, 13 Sep 2022 20:30:20 GMT

Try logging into your account, refresh the web browser and then log in again. Do you still experience the same issue?

JamesC