topic Re: Pro 3 Camera Not recording in Arlo Pro 3

Pro 3 Camera Not recording

DFH3 — Fri, 26 Aug 2022 13:42:23 GMT

I can watch live but the Camera stopped recording and providing alerts. When I take out the battery and install again, it will work properly for awhile (hours or a day) then stops working again.

Please advise.

Thank you!

Re: Pro 3 Camera Not recording

jguerdat — Fri, 26 Aug 2022 13:43:12 GMT

Have you tried removing the camera from your account and onboarding it again?

Re: Pro 3 Camera Not recording

DFH3 — Fri, 26 Aug 2022 23:01:11 GMT

Thanks - I I am trying this now

Thanks for the tip!

Re: Pro 3 Camera Not recording

DFH3 — Mon, 29 Aug 2022 13:19:34 GMT

This seems to have done it it has been working all weekend

Thank you again!

Re: Pro 3 Camera Not recording

The_Will — Mon, 05 Sep 2022 21:57:22 GMT

Hi. I have the same issue with a pro 3 camera. I see it detect motion and the screenshot updates but no recording. I have removed and re-inserted the battery as well as removed and re-added it to my account. Still no recording. I have two older cameras that have continued to work and record.

Re: Pro 3 Camera Not recording

StephenB — Mon, 05 Sep 2022 23:35:18 GMT

@The_Will wrote:

Hi. I have the same issue with a pro 3 camera. I see it detect motion and the screenshot updates but no recording. I have removed and re-inserted the battery as well as removed and re-added it to my account. Still no recording. I have two older cameras that have continued to work and record.

Do you have a subscription for the Pro 3?

Re: Pro 3 Camera Not recording

WTM — Sat, 10 Sep 2022 12:11:09 GMT

I am having this exact problem as well & I do not have a subscription. Three older cameras recording fine but this one stopped about 6 months ago. I have tried removing and reloading it, no change.

Re: Pro 3 Camera Not recording

jguerdat — Sat, 10 Sep 2022 13:40:09 GMT

Assuming you're still talking about cameras newer than the Pro 2, you need a subscription for cloud recordings.

Re: Pro 3 Camera Not recording

WTM — Sat, 10 Sep 2022 15:51:11 GMT

I didn’t realize that, thanks for the info