topic Discount not applied in Arlo Pro 3

Discount not applied

UsernameMark — Sat, 27 Aug 2022 17:36:31 GMT

I received an email to join Arlo with a 25% discount. There was no discount code in the email just a join us now tab. I clicked the link signed into my account. I proceeded to join but noticed a section asking for a discount code there was no discount code in the email so I started all over again hoping that it would automatically be applied. After finishing my subscription I noticed that it hadn't discounted my subscription. How do I contact arlo as I am in the UK.

Re: Discount not applied

StephenB — Sun, 28 Aug 2022 10:51:35 GMT

@UsernameMark wrote:
How do I contact arlo as I am in the UK.

Since you do now have a subscription, you can go into the support area of the app and use the phone option. Don't google for a support number, that will lead you to a scam site. Phone support should be available Monday-Friday, 9am-5:30pm UTC

Tagging the mods ( @JamesC and @ShayneS ) as they might be able to assist.

Re: Discount not applied

ChrisMW — Sun, 28 Aug 2022 22:49:56 GMT

I'm having the same problem. the chat feature was useless, kept giving me generic replies as I typed and never 'got' the problem regardless of how I worded it. I have not found a way to call for help.

Re: Discount not applied

ChrisMW — Sun, 28 Aug 2022 22:51:48 GMT

Phone support is not showing up as an option for me anywhere. I keep getting looped through the same unhelpful options.

Re: Discount not applied

StephenB — Mon, 29 Aug 2022 12:06:30 GMT

@ChrisMW wrote:

Phone support is not showing up as an option for me anywhere. I keep getting looped through the same unhelpful options.

Do you have a subscription (trial or paid)?

Re: Discount not applied

ChrisMW — Mon, 29 Aug 2022 14:02:45 GMT

Yes, I have had a subscription for over 2 years, with 7 cameras. This reply also came to my email but it was from a ‘do not reply’ email. The difficulty of getting support with Argo for such a small thing makes me really worried what people do when there’s a bigger issue. It’s hard for me to recommend Arlo if support is so hard to access. No phone numbers, no live chat.

Re: Discount not applied

StephenB — Mon, 29 Aug 2022 16:57:14 GMT

@ChrisMW wrote:

Yes, I have had a subscription for over 2 years, with 7 cameras.

Then if you go into the support area of the app, you should see a phone icon - press that to get phone support.

@ChrisMW wrote:

This reply also came to my email but it was from a ‘do not reply’ email.

That's controlled by a forum setting. If you click on your forum name in the upper right of the page and choose "settings", you can control that:

"Automatically subscribe me to topics..." is one relevant setting in Preference Options
Notificaton Settings has several more.

@ChrisMW wrote:

It’s hard for me to recommend Arlo if support is so hard to access.

FWIW, I agree it is too hard.