topic Re: Pro 3 disconnects in Arlo Pro 3

Pro 3 disconnects

Krobman — Thu, 23 Jan 2020 17:17:16 GMT

I have Arlo pro 3. Three cameras and base. 1 camera will not stay connected and it’s the closest to the base! It also has solar charger. Anyone have this issue. I’m going to move that camera somewhere else to see if it is defective.

Re: Pro 3 disconnects

JamesC — Fri, 24 Jan 2020 22:36:58 GMT

Krobman,

Swapping that cameras location with a camera that is working without any issues is a good place to start to identify if the issue is with the device or it's location. While you say the camera is the closest to the SmartHub, it could be that there is a source of interference at that location that is causing an issue.

Please let us know the results.

JamesC

Re: Pro 3 disconnects

Krobman — Fri, 31 Jan 2020 20:22:55 GMT

So it happened again with the different camera. Once a day it gets disconnected. The only difference is that area has a solar charger made by Arlo. I disconnected the charger and the problem went away!