topic Re: Got "CVR is currently disabled" error message for not connecting to AC power? in Arlo Pro 3

Got "CVR is currently disabled" error message for not connecting to AC power?

Plank22 — Fri, 19 Aug 2022 14:52:40 GMT

Hello, New subscription but getting the following error. Battery is full and it is connected to power.

Got "CVR is currently disabled" error message for not connecting to AC power?

Re: Got "CVR is currently disabled" error message for not connecting to AC power?

Dannybear — Sat, 20 Aug 2022 06:06:36 GMT

What app are you using when you get the error message, arlo mobile app or using the arlo web portal in pc browser?

Re: Got "CVR is currently disabled" error message for not connecting to AC power?

Plank22 — Sat, 20 Aug 2022 17:49:25 GMT

App, I do not see that issue though browser but the camera is also not recoding at all. Why?

Re: Got "CVR is currently disabled" error message for not connecting to AC power?

StephenB — Sat, 20 Aug 2022 19:04:04 GMT

@Plank22 wrote:

App, I do not see that issue though browser but the camera is also not recoding at all. Why?

Are you using the outdoor charging cable, or the indoor one to supply power?

You need the outdoor (9 volt) charger for this with the floodlight.

Re: Got "CVR is currently disabled" error message for not connecting to AC power?

Plank22 — Sun, 21 Aug 2022 00:57:12 GMT

Outdoor.

Re: Got "CVR is currently disabled" error message for not connecting to AC power?

StephenB — Sun, 21 Aug 2022 10:42:43 GMT

@Plank22 wrote:

Outdoor.

Are you seeing the normal lightning bolt on the battery icon?

Was CVR ever working correctly with the camera?

Re: Got "CVR is currently disabled" error message for not connecting to AC power?

Plank22 — Sun, 21 Aug 2022 14:43:07 GMT

I do not see the lighting bolt on this camera. All others yes. No just signed up for the service on this camera

Re: Got "CVR is currently disabled" error message for not connecting to AC power?

jguerdat — Sun, 21 Aug 2022 14:54:35 GMT

If no lightning bolt in the battery icon, the charger isn't connected or is faulty. Try wiping the contacts on both the cable and the camera and then try wiggling the connector as it snaps into place. Ya gotta have that lightning bolt for CVR to work.

Re: Got "CVR is currently disabled" error message for not connecting to AC power?

Plank22 — Sun, 21 Aug 2022 15:01:09 GMT

How can that be if the battery is at 100%?

Re: Got "CVR is currently disabled" error message for not connecting to AC power?

jguerdat — Sun, 21 Aug 2022 15:07:11 GMT

Ah, the icons seem to have changed over time with a full battery not showing a connection. You might want to test this by disconnecting power and triggering a bunch of recordings and live viewing so the battery depletes some. Then connect power again to verify.

In addition, check Settings, Subscription to verify that the camera is actually enabled for CVR.

Re: Got "CVR is currently disabled" error message for not connecting to AC power?

Dannybear — Sun, 21 Aug 2022 20:57:27 GMT

Don’t rely on the arlo web app for battery status icons or percentages, it has issues.

Use the mobile app.

Re: Got "CVR is currently disabled" error message for not connecting to AC power?

Plank22 — Wed, 02 Nov 2022 22:08:56 GMT

This still is not working. What 9 volt charger do I need and cable? Part numbers please

Re: Got "CVR is currently disabled" error message for not connecting to AC power?

StephenB — Wed, 02 Nov 2022 23:56:36 GMT

@Plank22 wrote:

This still is not working. What 9 volt charger do I need and cable? Part numbers please

The charger is integrated into the cable. The end of the part number (the NAS bit) might be different if you are not in North America.