topic Re: Email invalid in Arlo Pro 3

Email invalid

barbaraw — Fri, 05 Aug 2022 15:39:22 GMT

I tried to change my email in my acct, but entered an invalid email address. Now I can't access my account because I have no email address. What do I do?

Re: Email invalid

JamesC — Tue, 09 Aug 2022 16:25:06 GMT

barbaraw,

You should still be able to log in to the account if you know the password. You can then change the email address using these instructions: https://kb.arlo.com/4118/How-can-I-change-my-Arlo-email-address

JamesC

Re: Email invalid

barbaraw — Tue, 09 Aug 2022 16:40:52 GMT

I do know my password. But I couldn't log in when I left the email address blank. So I then entered the invalid email which I don't have access to; it was accepted but sent a verification to the wrong email that I can't verify. What do I do?

Re: Email invalid

barbaraw — Thu, 18 Aug 2022 14:22:23 GMT

I still can not access my account. I have an invalid email; and my password doesn't work without an email. What do I do?

Re: Email invalid

JamesC — Thu, 18 Aug 2022 17:44:29 GMT

If you know the password associated with the email (the invalid email address that you don't have access to), you should still be able to access the account.

When the verification request happens, click "Try another verification method" and try using SMS.

JamesC

Re: Email invalid

barbaraw — Wed, 05 Oct 2022 13:43:17 GMT

The app does not give me that option. I want to cancel my automatic monthly payments. How do I do that when I can't get into my account?

Re: Email invalid

StephenB — Wed, 05 Oct 2022 14:24:28 GMT

@barbaraw wrote:

The app does not give me that option.

Have you tried my.arlo.com on a PC?

Though it is possible that you never enabled SMS as a verification method.

Re: Email invalid

barbaraw — Wed, 05 Oct 2022 14:31:15 GMT

I did receive and enter the SMS code; but after it accepts the code, the site then sends a confirmation email to the invalid account that I can't access. So I still can't get into my account. How do I cancel my recurring monthly payments? I can't use my cameras.

Re: Email invalid

StephenB — Wed, 05 Oct 2022 14:34:29 GMT

@barbaraw wrote:

I did receive and enter the SMS code; but after it accepts the code, the site then sends a confirmation email to the invalid account that I can't access. So I still can't get into my account. How do I cancel my recurring monthly payments? I can't use my cameras.

Perhaps one of the mods ( @JamesC and @ShayneS ) can create a support request for you.

If the username portion of the email is wrong (instead of stuff after the @) then you might be able to create an email account with your email provider that matches the (incorrect) address. Then you could get past the log in issue, and correct the mistake in the address.