topic Re: Cannot connect Pro 3 cameras to hub in Arlo Pro 3

Cannot connect Pro 3 cameras to hub

Umenss — Mon, 08 Aug 2022 07:26:39 GMT

Other day my hub stopped working and my cameras as well. I couldn’t get them running. I deleted cameras from my account. Done hard reset on them and reset my home Smart hub as well. After adding my home Smart hub I tried adding my both Pro 3 cameras but I cannot. Cameras not detected. Tried adding them manually with Sync button still nothing. Removed few times my smart hub. Reconnected it checked all cables internet connection. All works and all done but cameras still not coming out. So 2 days without success. I’m so mad because don’t know what to do. Tried using support chat but it pages comes out as Page not found. Anyone had same issues with their cameras. I bought this kit from Amazon 20th of May 2022. Not even 3 months ago. If I won’t be lucky to resolve this issue will have to return the faulty product back.

Re: Cannot connect Pro 3 cameras to hub

StephenB — Mon, 08 Aug 2022 11:01:16 GMT

@Umenss wrote:
Other day my hub stopped working and my cameras as well. I couldn’t get them running. I deleted cameras from my account. Done hard reset on them and reset my home Smart hub as well.

Do you mean the factory reset here?

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

If so, it might be worth trying again on one of the cameras.

@Umenss wrote:
Tried using support chat but it pages comes out as Page not found.

This is hard if no cameras are in the account - something Arlo really needs to fix. If you can get one camera onboarded again, then you can contact support using the app. If you have a subscription, then there will be a phone option.

The mods ( @JamesC or @ShayneS ) could also create a support case for you.

Re: Cannot connect Pro 3 cameras to hub

JamesC — Tue, 09 Aug 2022 17:45:35 GMT

Umenss,

As StephenB mentions above, you'll need to factory reset the cameras before onboarding again. Also be sure the batteries are charged or plug the cameras in before onboarding.

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

JamesC

Re: Cannot connect Pro 3 cameras to hub

Umenss1986 — Tue, 09 Aug 2022 21:12:14 GMT

Yes factory reset on cameras. But I still can’t add them because they don’t pop out on add new device 🤷‍♂️🤷‍♂️🤷‍♂️

Re: Cannot connect Pro 3 cameras to hub

StephenB — Wed, 10 Aug 2022 00:36:11 GMT

@Umenss1986 wrote:
But I still can’t add them because they don’t pop out on add new device

Not sure what you mean by that, can you clarify?

Re: Cannot connect Pro 3 cameras to hub

Umenss1986 — Wed, 10 Aug 2022 05:25:01 GMT

I held sync button on camera for 15 seconds till 3 amber lights flashed. So that’s mean I reset camera to factory settings. After that I open my Arlo app clicked add new device + started connected with hub. Nothing comes out only. Clicked manually add device/camera. Even after manual sync button on camera my app can’t find my camera to connect to hub.

Re: Cannot connect Pro 3 cameras to hub

StephenB — Wed, 10 Aug 2022 10:10:12 GMT

@Umenss1986 wrote:
I held sync button on camera for 15 seconds till 3 amber lights flashed. So that’s mean I reset camera to factory settings.

Did you also remove the camera from the account?

Re: Cannot connect Pro 3 cameras to hub

Umenss1986 — Wed, 10 Aug 2022 19:18:04 GMT

Yes I removed camera from the account as well