topic Re: Mute not working in Arlo Pro 3

Mute not working

nealhayden — Mon, 18 Jul 2022 15:07:05 GMT

Set mute for an hour. However, I am still receiving notifications. This was working for the past 2 days and now it is not working? When I go into the mobile app, it shows mute is active, but it is sending me notifications. Suggestions?

Re: Mute not working

JamesC — Wed, 20 Jul 2022 17:00:34 GMT

nealhayden,

Try unmuting and setting mute again. Are you still experiencing this issue?

JamesC

Re: Mute not working

nealhayden — Wed, 20 Jul 2022 17:04:01 GMT

Will try that the next time this occurs. "Are you still experiencing this issue?" Once I test it, will let you know. Need to wait for gardener to return to property.

Re: Mute not working

nealhayden — Fri, 22 Jul 2022 21:01:33 GMT

Experiencing notifications right now. Turned off mute and turned it back on and till continuing to receive notifications. So, it appears Muting is still not working form me.

Re: Mute not working

nealhayden — Fri, 22 Jul 2022 21:05:42 GMT

James C: I have granted access to another individual. Could this somehow be preventing Mute working on my system?

Re: Mute not working

JamesC — Fri, 22 Jul 2022 21:33:27 GMT

nealhayden,

Mute notifications should be device specific. I will reach out in a private message to gather more information.

JamesC

Re: Mute not working

bearslakers — Sun, 31 Jul 2022 22:56:25 GMT

This happens to me now. It ignores the mute settings. I'm also getting the doorbell is now online message every time it sees motion and that cannot be muted. Arlo support, what happened to the software?

Re: Mute not working

nealhayden — Sun, 31 Jul 2022 23:41:11 GMT

bearslakers:

Arlo Techsupport has contacted me directly and is investigating what is happening. I do not have a doorbell, so that is not included, as far as I know, in the investigation.

Re: Mute not working

nealhayden — Wed, 21 Sep 2022 20:37:04 GMT

Mute only works on Push Notifications, not email.