How to get my camera participating

amyhorrocks — Wed, 20 Jul 2022 13:43:46 GMT

I don't know how to find which camera I'm using. UGH

Beyond that, my free subscription just ran out and I paid with my cc for a monthly EXCEPT I don't know how to link my camera with my plan to activate the library again.

Are there any humans that work for Arlo that we can contact for support?

Re: How to get my camera participating

StephenB — Wed, 20 Jul 2022 21:08:04 GMT

@amyhorrocks wrote:

I don't know how to find which camera I'm using.

Not sure what you mean.

If you want to identify the camera model - do you have a camera with a removable battery? Or is the case completely sealed?

If the battery can be removed, then you open the shell and remove the battery. Then look for a label that starts with VMC.

@amyhorrocks wrote:

I don't know how to link my camera with my plan to activate the library again.

Go into the subscription area of the app, and then select "manage cameras". Cameras in the "no plan" list can be dragged into the subscription.

@amyhorrocks wrote:

Are there any humans that work for Arlo that we can contact for support?

If you use the support area in the app, then you should find a phone option (since you have a subscription).

topic How to get my camera participating in Arlo Pro 3

How to get my camera participating

Re: How to get my camera participating