topic Re: Arlo device appears offline in Arlo Pro 3

Arlo device appears offline

nealhayden — Fri, 15 Jul 2022 21:24:04 GMT

When accessing my Dashboard on Windows 10 - it shows one of my cameras offline. When I exit from the web and pull my Dashboard up on my phone, my device is online. What's more, I am receiving notifications from the camera, even though the Wndows Dashboard says it is offline.

Re: Arlo device appears offline

Dannybear — Fri, 15 Jul 2022 23:50:41 GMT

The arlo web portal has been broken for sometime and arlo are trying to fix it. just use the mobile app

Re: Arlo device appears offline

StephenB — Sat, 16 Jul 2022 12:38:12 GMT

@nealhayden wrote:

When I exit from the web and pull my Dashboard up on my phone, my device is online. What's more, I am receiving notifications from the camera, even though the Wndows Dashboard says it is offline.

If you open an incognito ("private") brower window in the PC, and navigate to my.arlo.com, does that clear up the incorrect status?

Re: Arlo device appears offline

nealhayden — Sat, 16 Jul 2022 14:31:28 GMT

YES - that fixed the problem. Did not think that would work, but it did. So, I cleared my data and history and that too fixed the problem. THANKS