topic Re: Can’t access recordings in Arlo Pro 3

Can’t access recordings

kaminsr — Mon, 11 Jul 2022 16:33:06 GMT

Can’t access recordings from another device. This system sucks. Anyone want to buy my cameras??

Re: Can’t access recordings

StephenB — Mon, 11 Jul 2022 16:44:52 GMT

@kaminsr wrote:
Can’t access recordings from another device. This system sucks.?

These devices are all onboarded to the same account?

Re: Can’t access recordings

kaminsr — Mon, 11 Jul 2022 16:53:33 GMT

yes. i used to be able to access from my wife's phone but now that does not work

Re: Can’t access recordings

StephenB — Tue, 12 Jul 2022 10:14:07 GMT

@kaminsr wrote:

yes. i used to be able to access from my wife's phone but now that does not work

Have you tried resharing the cameras to your wife's account?

Re: Can’t access recordings

kaminsr — Tue, 12 Jul 2022 12:59:34 GMT

She cannot view locally stored videos as a guest. she logs in with my account. it used to work and now not.

Re: Can’t access recordings

StephenB — Tue, 12 Jul 2022 15:09:20 GMT

@kaminsr wrote:

She cannot view locally stored videos as a guest. she logs in with my account. it used to work and now not.

FWIW, it would be faster if you included the relevant details in the first post.

So she is using your account credentials, but cannot access locally stored videos. You can still do that from your phone.

Is her phone connected to your home wifi? Or is she trying to use port forwarding or a home VPN?

Is the phone Android? Or iOS?

Re: Can’t access recordings

kaminsr — Tue, 12 Jul 2022 15:12:12 GMT

Correct

Her phone is connected to home wifi. No port forwarding or vpn

both phones iOS

Re: Can’t access recordings

StephenB — Tue, 12 Jul 2022 15:34:07 GMT

@kaminsr wrote:
Her phone is connected to home wifi. No port forwarding or vpn

both phones iOS

Interesting. FWIW, I have two VMB5000 base stations. Local storage works on one, but not the other (even though they are both set up for it). Arlo hasn't gotten to investigating it yet (not a priority for me, since I do have a subscription).

Have you checked if "local network" is enabled? (go into "general" in Apple settings, and scroll down until you see the Arlo Secure App. Then select it).

If it is enabled, I suggest rebooting the phone.

Re: Can’t access recordings

kaminsr — Thu, 14 Jul 2022 00:29:39 GMT

well son of a bi... local network was not enabled. not sure how that happened. thank StephenB!!!

Re: Can’t access recordings

kaminsr — Mon, 07 Nov 2022 17:08:29 GMT

well it's broken again.

videos stored on smarthub are not available

kaminsr — Mon, 07 Nov 2022 17:45:22 GMT

Cannot access videos on smarthub. Tried everything. Local network is enabled on iphone. Was working fine until 11-3.