topic Re: Pro 3 camera VMC4040P - third camera died in Arlo Pro 3

Pro 3 camera VMC4040P - third camera died

Plympton1966 — Wed, 05 Jan 2022 20:21:54 GMT

Using this camera connected to power source for a while with no problems when it just died on me.Done all the usual stuff changing batteries etc resetting and syncing.Have Reset my base station and two remaining cameras with no problems but third camera is a no go..!!!

Re: Pro 3 camera VMC4040P

jguerdat — Wed, 05 Jan 2022 15:13:35 GMT

Does it work with battery only or AC power only? Use Settings, Support if you determine the camera is bad.

Re: Pro 3 camera VMC4040P - third camera died

Duck0119 — Sun, 23 Jan 2022 22:06:40 GMT

I am suffering the exact problem like you experienced and I have done all the things like you did.
I have two cameras. A camera works perfectly but when I play the B camera it showed connecting all the time. No video recording on B camera no matter how many times i reset the station/B camera or reposition the B camera. It always showed “connecting”

Re: Pro 3 camera VMC4040P - third camera died

JamesC — Tue, 25 Jan 2022 18:51:16 GMT

Duck0119,

Have you tried removing the problematic camera from your account and factory resetting? How do I factory reset and re-sync my Arlo camera?

JamesC

Re: Pro 3 camera VMC4040P - third camera died

aridair — Tue, 12 Jul 2022 12:18:25 GMT

These cams are programmed to die after 2-3 years. I'm wondering if that's still true for the new models though ...

Re: Pro 3 camera VMC4040P - third camera died

StephenB — Tue, 12 Jul 2022 12:28:12 GMT

@aridair wrote:

These cams are programmed to die after 2-3 years. ...

Not in my experience, and plenty of posts here are from the first Arlo WireFree cameras launched in 2014 (which are still working).

But of course all electronic devices will fail at some point.

Re: Pro 3 camera VMC4040P - third camera died

aridair — Tue, 12 Jul 2022 20:22:14 GMT

This is not a failure, they intentionally break down: the cams are programmed/engineered to die one or two years after the warranty ends, which is outrageous. That's also the reason customer service doesn't help. There are many posts reporting this, and I won't take another shot at it. I'm going for the eufy (P24) cam and I strongly recommend not buying any Arlo products.

Re: Pro 3 camera VMC4040P - third camera died

jguerdat — Tue, 12 Jul 2022 14:13:31 GMT

@aridair wrote:

This is not a failure, they intentionally break down: the cams are programmed/engineered to die one or two years after the warranty ends, which is outrageous.

That's patently silly with no proof. A small sample size compared to the total existing base doesn't give any credence to your gross speculation. It sucks to be you when things don't work out as planned but stuff happens. I had to buy a new TV recently when the original died - does that mean I should buy a Samsung again?

Good luck with any electronics purchase.

Re: Pro 3 camera VMC4040P - third camera died

StephenB — Tue, 12 Jul 2022 15:26:15 GMT

@aridair wrote:

the cams are programmed/engineered to die one or two years after the warranty ends,

Just to add onto @jguerdat's response:

Programmed to die would be outrageous, and perhaps actionable.
Engineered with an MBTF goal that is a few years longer than warranty is not outrageous. Many components of course do have a limited life (lithium batteries being one obvious one).

As I said before, everything will eventually fail. But I have no evidence that the cameras are "programmed to die", and my own cameras clearly aren't (since many are long past warranty).