https://community.arlo.com/t5/Arlo-Pro-3/Problems-with-floodlight-3-and-BT-Smart-Hub-2/m-p/1866769#M11861 <P>Having trawled through numerous posts and spoken to the Arlo technical line, tried everything again and again, I was unable to set up my camera, the app and camera simply would not recognise each other. I opened ports, I checked they were both on 2.4 ghz, I checked both were connected to the wifi - they were, I rebooted, I started again with different ports. This has been going on for 3 days and I was at my wits end! &nbsp;After the weekend I was ready to send it back when I thought I'd give it one more try on the 123 port. &nbsp;Lo and behold it worked! &nbsp;It turned out that my phone was now connected to the 5 ghz bandwidth while the Arlo was on 2.4ghz. &nbsp;I am not tech savvy, although I am more tech savvy now having learned about port-forwarding etc, and I have no idea why this has worked against all the Arlo instructions but I thought I'd share in case anyone else was experiencing similar issues.</P> Mon, 13 Jun 2022 07:17:01 GMT sjd1234 2022-06-13T07:17:01Z https://community.arlo.com/t5/Arlo-Pro-3/Problems-with-floodlight-3-and-BT-Smart-Hub-2/m-p/1866769#M11861 <P>Having trawled through numerous posts and spoken to the Arlo technical line, tried everything again and again, I was unable to set up my camera, the app and camera simply would not recognise each other. I opened ports, I checked they were both on 2.4 ghz, I checked both were connected to the wifi - they were, I rebooted, I started again with different ports. This has been going on for 3 days and I was at my wits end! &nbsp;After the weekend I was ready to send it back when I thought I'd give it one more try on the 123 port. &nbsp;Lo and behold it worked! &nbsp;It turned out that my phone was now connected to the 5 ghz bandwidth while the Arlo was on 2.4ghz. &nbsp;I am not tech savvy, although I am more tech savvy now having learned about port-forwarding etc, and I have no idea why this has worked against all the Arlo instructions but I thought I'd share in case anyone else was experiencing similar issues.</P> Mon, 13 Jun 2022 07:17:01 GMT https://community.arlo.com/t5/Arlo-Pro-3/Problems-with-floodlight-3-and-BT-Smart-Hub-2/m-p/1866769#M11861 sjd1234 2022-06-13T07:17:01Z https://community.arlo.com/t5/Arlo-Pro-3/Problems-with-floodlight-3-and-BT-Smart-Hub-2/m-p/1866855#M11866 <P><SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>sjd1234,</STRONG></SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>Thanks for sharing with the community. I am glad to hear you were able to resolve the issue.</STRONG></SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>JamesC</STRONG></SPAN></P> Mon, 13 Jun 2022 21:35:36 GMT https://community.arlo.com/t5/Arlo-Pro-3/Problems-with-floodlight-3-and-BT-Smart-Hub-2/m-p/1866855#M11866 JamesC 2022-06-13T21:35:36Z