topic Re: Arlo Pro 3 Hub in Arlo Pro 3

Arlo Pro 3 Hub - can´t buy a new power adapter

Ubbe08 — Mon, 13 Jun 2022 16:58:40 GMT

I feel that it´s bad that i can´t buy a new power adapter from you for the Smart Hub.

The "so-called expert" support tell me to check the voltage and buy one from a router from another brand.

Then it could be the wrong ampere and also with the wrong contact.

I don't now why this should be a problem for you...

I feel that I regret buying Arlo

You have to shape up

Urban

Re: Arlo Pro 3 Hub

jguerdat — Fri, 10 Jun 2022 12:45:22 GMT

FWIW, a "universal" power supply can be used since they allow configuration of not only voltages but also polarity.

Re: Arlo Pro 3 Hub

Ubbe08 — Sat, 11 Jun 2022 06:23:42 GMT

Sorry but that answer don’t help me att all.
Arlo still sucks

Re: Arlo Pro 3 Hub

StephenB — Sat, 11 Jun 2022 10:21:23 GMT

@Ubbe08 wrote:

The "so-called expert" support tell me to check the voltage and buy one from a router from another brand.

Then it could be the wrong ampere and also with the wrong contact.

I get your frustration. However, if you have the failed power adapter, then you should have enough information from its label to get a compatible third-party adapter. Note Netgear owned Arlo for some years (until 2018), and I have several chargers and power adapters for Arlo that still have Netgear branding and part numbers on them.

What base station model do you have?