topic Re: Cloud storage keeps all your clips secure in Arlo Pro 3

Cloud storage keeps all your clips secure

Tigergirl2323 — Fri, 24 Dec 2021 00:56:59 GMT

I’m getting this error on the page where I view my library. It WILL NOT go away. How do I get rid of it? I don’t want to purchase cloud storage because I store them locally.

Re: Cloud storage keeps all your clips secure

JamesC — Thu, 30 Dec 2021 19:45:59 GMT

Tigergirl2323,

Are you able to provide a screenshot of the error you're seeing?

JamesC

Re: Cloud storage keeps all your clips secure

Amatulla — Mon, 10 Jan 2022 18:05:43 GMT

Did you ever get an answer? I keep getting that message on my library setting.

Re: Cloud storage keeps all your clips secure

JamesC — Mon, 10 Jan 2022 23:28:40 GMT

Amatulla,

Content will not be saved to the cloud without a subscription to Arlo Secure. This is why the message you've attached is shown in the cloud library.

JamesC

Re: Cloud storage keeps all your clips secure

KB-Lager — Sun, 01 May 2022 20:57:56 GMT

Under the library icon I keep getting a notification and my iPhone dings. It says "Cloud storage keeps all your clips secure...Learn More"

I can't find a way to get rid of this notification and I have no plans to subscribe to the cloud storage.

We have a second account with another set of security cameras under my husband's email address and he does not get this notification

Re: Cloud storage keeps all your clips secure

jguerdat — Sun, 01 May 2022 23:09:53 GMT

Sounds like your trial subscription has ended. These cameras need a sub for cloud recordings. Check Settings, Subscription.

Re: Cloud storage keeps all your clips secure

Dcdenizen — Mon, 30 May 2022 01:24:55 GMT

I have LOCAL STORAGE on my Smart Hub. I do not need a subscription. Arlo needs NOW to allow this solicitation to be dismissed so that we can access our libraries.

Re: Cloud storage keeps all your clips secure

jguerdat — Mon, 30 May 2022 12:23:27 GMT

Then it may be that you have zones defined. Remove any zones (which require AC power and/or a subscription) to see if that helps.