topic Re: Arlo Pro 3 in Arlo Pro 3

Arlo Pro 3 auto records after starting a live stream

HardRockMiner — Thu, 19 May 2022 17:46:50 GMT

I have five Pro 3 Cameras. When I live view the one in my garage, it starts a recording and activates the siren (when it’s in a mode where the siren is supposed to go off when it detects motion).
It’s the only camera that records during live view without me pressing record.

Does anyone know how I can stop this from happening?

Re: Arlo Pro 3

StephenB — Thu, 19 May 2022 10:03:13 GMT

@HardRockMiner wrote:
I have five Pro 3 Cameras. When I live view the one in my garage, it starts a recording and activates the siren (when it’s in a mode where the siren is supposed to go off when it detects motion).
It’s the only camera that records during live view without me pressing record.

Does anyone know how I can stop this from happening?

Have you tried swapping the camera with a different one? Then see if the problem moves with the camera (or not).

I'm thinking it will move with the camera, but I think it is worth trying the test.

Assuming it is the camera, then I suggest trying a factory reset. https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Re: Arlo Pro 3

HardRockMiner — Thu, 19 May 2022 16:53:50 GMT

I tried bringing the camera in the house, same issue.
I tried factory resetting it, same issue..

Re: Arlo Pro 3

HardRockMiner — Thu, 19 May 2022 16:58:30 GMT

It only happens when the mode I am on, uses the garage camera.

For instance, if I’m in the mode that only activates my front yard cameras, and I live view the garage camera, it does not record video automatically…

I have tried deleting all the modes that include my garage camera and setting them up from scratch... same issue

Re: Arlo Pro 3

ShayneS — Mon, 23 May 2022 18:50:20 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.