topic Moblie device not finding Arlo camera in Arlo Pro 3

Moblie device not finding Arlo camera

Kenzieeb216 — Mon, 16 May 2022 06:38:43 GMT

My husband set up our Arlo camera system so it connected to his phone right away. He sent me an email invite to share camera access. I have an account and the app and when I try and get access to the camera footage and connect to our cameras, it says something along the lines of “no Arlo device detected” with an big red X. Not sure what else to do, I’ve restarted my iPhone already.

Re: Moblie device not finding Arlo camera

Dannybear — Mon, 16 May 2022 09:13:45 GMT

You may have better luck using the arlo web portal with a pc browser rather than the mobile app to accept the invite.

https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

Re: Moblie device not finding Arlo camera

jguerdat — Mon, 16 May 2022 12:33:38 GMT

Also, be sure you're clicking on the emailed link which is needed to accept the invitation successfully.

Re: Moblie device not finding Arlo camera

StephenB — Mon, 16 May 2022 13:28:49 GMT

@jguerdat wrote:

Also, be sure you're clicking on the emailed link which is needed to accept the invitation successfully.

That would be the "Create Account" link. On a PC that will open your browser to my.arlo.com. If you already have an account, you just log in.