https://community.arlo.com/t5/Arlo-Pro-3/Re-pro3-offline/m-p/1860313#M11407 Hello sorry for the random post<BR />I installed a new pro 3 camera all working fine I put camera up outside and as soon as it’s fitted to the base it goes offline everything is running the latest software.<BR />I then bought camera in the house and reset it all ok again I took camera back to base approx 20-30ft from my hub and it went offline again. if I take the camera out of the housing reset it it works I’m holding the camera approx 1 inch from where the mount is installed all working ok as soon as I put it in the camera backing it goes offline.<BR />This camera is replacing a old pro camera which I had no issues at all with I have 20 mbps upload on my internet and I have 2 pro cameras and a Q camera so I have enough upload speed capability but I can’t understand why it is going offline ?<BR />I’m using the free 3 month Arlo subscription also Tue, 19 Apr 2022 14:42:23 GMT Ian_speeding 2022-04-19T14:42:23Z https://community.arlo.com/t5/Arlo-Pro-3/Re-pro3-offline/m-p/1860313#M11407 Hello sorry for the random post<BR />I installed a new pro 3 camera all working fine I put camera up outside and as soon as it’s fitted to the base it goes offline everything is running the latest software.<BR />I then bought camera in the house and reset it all ok again I took camera back to base approx 20-30ft from my hub and it went offline again. if I take the camera out of the housing reset it it works I’m holding the camera approx 1 inch from where the mount is installed all working ok as soon as I put it in the camera backing it goes offline.<BR />This camera is replacing a old pro camera which I had no issues at all with I have 20 mbps upload on my internet and I have 2 pro cameras and a Q camera so I have enough upload speed capability but I can’t understand why it is going offline ?<BR />I’m using the free 3 month Arlo subscription also Tue, 19 Apr 2022 14:42:23 GMT https://community.arlo.com/t5/Arlo-Pro-3/Re-pro3-offline/m-p/1860313#M11407 Ian_speeding 2022-04-19T14:42:23Z https://community.arlo.com/t5/Arlo-Pro-3/Re-pro3-offline/m-p/1860524#M11423 <P><SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>Ian_speeding,</STRONG></SPAN></P> <P>&nbsp;</P> <P>From your description it would seem something at the cameras location is impacting the signal, causing the camera to lose connectivity.</P> <P>&nbsp;</P> <P>Consider mounting the camera in a different location and test again to see if you still experience the same behavior.</P> <P>&nbsp;</P> <P>JamesC</P> Wed, 20 Apr 2022 18:09:05 GMT https://community.arlo.com/t5/Arlo-Pro-3/Re-pro3-offline/m-p/1860524#M11423 JamesC 2022-04-20T18:09:05Z