topic Re: Arlo Pro 3 setting video duration in Arlo Pro 3

Arlo Pro 3 setting video duration

64Scott — Wed, 22 Jan 2020 01:28:21 GMT

VMB4540r2 Arlo Pro3 with 2 cameras. Used the application to set a rule that if motion was detected to record video for a fixed length of time of 120 seconds. However when motion was detected the video only records until activity stops, i.e. the change to the rule is being ignored even though I clicked "Save" on the recording settings page and then clicked "Save" again on the Rule Summary page and then went back and verified the settings were correct.

Re: Arlo Pro 3 setting video duration

jguerdat — Wed, 22 Jan 2020 13:31:13 GMT

The apps sometimes have issues in the Mode tab - try a browser to see if that helps.

Re: Arlo Pro 3 setting video duration

JamesC — Wed, 22 Jan 2020 17:20:52 GMT

64Scott,

Do you still experience the same issue when adjusting the rule using the web client as jguerdat suggests above? You might also try rebooting your SmartHub and test again to see if you still experience the same behavior.

JamesC

Re: Arlo Pro 3 setting video duration

64Scott — Fri, 24 Jan 2020 06:13:35 GMT

Thanks I will try using a web browser and see if that works. I'll let you know what happens.

Re: Arlo Pro 3 setting video duration

64Scott — Mon, 03 Feb 2020 14:57:16 GMT

Well using a web browser instead of the app seemed to work. Disappointing that the app doesn't work all the time - surely this is something Arlo should fix.