topic Re: 7 Day History from Library doesn't show up in Arlo Pro 3

7 Day History from Library doesn't show up

Scottiedog — Mon, 11 Apr 2022 13:14:49 GMT

I don't have subscription so I've been using local storage (USB) in Library to see past history. It's been working fine until recently it's getting a message.

Cloud storage keeps all your clips secure, Learn More. In the background, it says "No Recordings".

Re: 7 Day History from Library doesn't show up

StephenB — Mon, 11 Apr 2022 14:18:13 GMT

@Scottiedog wrote:

I don't have subscription so I've been using local storage (USB) in Library to see past history. It's been working fine until recently it's getting a message.

Cloud storage keeps all your clips secure, Learn More. In the background, it says "No Recordings".

Pro 3 cameras don't come with free 7-day cloud recording, and there is no direct access to local recordings with a VMB4000 base.

Can you please confirm the camera models and base model that you have? Also, let us know if you have set up direct access to local storage: https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

Re: 7 Day History from Library doesn't show up

Scottiedog — Mon, 11 Apr 2022 15:28:14 GMT

I don't know the exact model, but in the App it's identifying it as "H9". I have three of these installed.

Re: 7 Day History from Library doesn't show up

StephenB — Mon, 11 Apr 2022 20:56:46 GMT

@Scottiedog wrote:

I don't know the exact model, but in the App it's identifying it as "H9". I have three of these installed.

H9 unfortunately isn't very helpful.

There is a VMCxxxx part number inside the cameras. Open up one, and look behind the battery.

Re: 7 Day History from Library doesn't show up

Scottiedog — Mon, 11 Apr 2022 21:37:17 GMT

Again, thank you for helping me here. The camera component is sealed. There is no way to open it. Let me find the original box or receipt. I bought it from Costco, it came with three outdoor cameras and one hub unit. Hub unit has model number VMB4540

Re: 7 Day History from Library doesn't show up

Scottiedog — Mon, 11 Apr 2022 21:47:40 GMT

I found the button to release the case. The model is VMC4040P, Arlo Pro 3.

Re: 7 Day History from Library doesn't show up

StephenB — Tue, 12 Apr 2022 10:30:31 GMT

@Scottiedog wrote:

I found the button to release the case. The model is VMC4040P, Arlo Pro 3.

Thx.

Those cameras don't have free 7-day cloud recording. They need a paid subscription for any cloud storage, but they come with a 3 month trial (which you are automatically opted into when you onboard the cameras). Often new customers don't realize they are in the trial, and then are suprised when recordings stop 3 months later. Is that what has happened to you?

The alternatives are to

get a paid subscription for Arlo Secure. Pricing varies by country - see https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available
use direct access to local storage - see https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

Do you recall setting up direct access on your VMB4540 smarthub?

I have a subscription myself, but there are many people here who use direct access instead. There are some limitations:

access to recordings is only in the app (not the browser)
access to recordings is only for the primary account (not friend accounts)
no ability to take manual recordings or snapshots
no thumbnails
remote access to recordings requires changing router settings (either port forwarding or setting up a vpn).

Re: 7 Day History from Library doesn't show up

Scottiedog — Tue, 12 Apr 2022 12:10:21 GMT

We got these cameras back on March 2021. You are correct on trial period which didn't indicate that without subscription, we won't be able to see historical footage after expiration. We contacted Arlo support and they recommended to put external storage like USB stick. So for last year, we used the USB storage to see last 7 days of footage, but only on one primary account device. My wife can see the 7 day library, I could only see "live". As of few days ago, that feature went away. I'm trying to troubleshoot that issue. Why my wife can't see the 7 day history anymore. Thanks.

Re: 7 Day History from Library doesn't show up

StephenB — Tue, 12 Apr 2022 14:00:04 GMT

@Scottiedog wrote:

My wife can see the 7 day library, I could only see "live". As of few days ago, that feature went away. I'm trying to troubleshoot that issue. Why my wife can't see the 7 day history anymore. Thanks.

Ok. So your wife has the primary account, and you have the secondary one.

Have you tried restarting the base from the app (using her account)?

If you touch "cloud" when on the library page, are you seeing the option to select the base?

Re: 7 Day History from Library doesn't show up

Scottiedog — Tue, 12 Apr 2022 14:46:46 GMT

Have you tried restarting the base from the app (using her account)?

I don't know what that is, but I rebooted the base unit by recycling the power. Didn't help.

App has a popup, so can't click on anything. See attached image. You can see in the background text saying "No Recordings". The USB stick has recent contents when I unplug it from the hub/base and plug into my desktop and view the content of it. It almost seems like Arlo is now forcing us to subscribe to their service after about a year of using it to view historical footage.

Re: 7 Day History from Library doesn't show up

StephenB — Tue, 12 Apr 2022 15:06:09 GMT

@Scottiedog wrote:

>>> Have you tried restarting the base from the app (using her account)?

I don't know what that is, but I rebooted the base unit by recycling the power. Didn't help.

Go into settings from the main page in the app, then select the base station from "My devices". There's a restart control at the bottom of that page. However, if you power-cycled it, then it would have of course had to restart.

Still, go to that page, and then select "local storage" Make sure you do this in the app, not the web browser. You'll see controls for local recording there. Make sure that "Record Locally" is enabled, and that "Storage Status" is "ready" Also that "Overwrite Automatically" is set.

"Direct Storage Access" should also be set. If it's not, then set it. If it is, try turning it off and then on again, and see if that helps.

Re: 7 Day History from Library doesn't show up

Scottiedog — Tue, 12 Apr 2022 16:04:09 GMT

iOS App, my wife's phone, doesn't have "My Devices" menu from "Settings". It does have "Shared Devices", but it has three cameras, no hub listed. See attached image of "Settings". There is no "Local Storage" option. This is all app, no browser. Thanks.

Re: 7 Day History from Library doesn't show up

StephenB — Tue, 12 Apr 2022 16:15:56 GMT

@Scottiedog wrote:

iOS App, my wife's phone, doesn't have "My Devices" menu from "Settings".

Does your account show My Devices?

It sounds like your account must be the primary account. Note that only the primary account can access the local recordings.

Re: 7 Day History from Library doesn't show up

Scottiedog — Tue, 12 Apr 2022 16:41:24 GMT

There is no My Devices under Account, see earlier screenshot. That brings up another question. How do I determine which App is the primary account holder and switch to different phone/app?

Re: 7 Day History from Library doesn't show up

StephenB — Tue, 12 Apr 2022 17:05:20 GMT

@Scottiedog wrote:

How do I determine which App is the primary account holder and switch to different phone/app?

Well, it's either your account or hers. It doesn't appear to be hers.

One way to tell is that you look in "settings" in the app. If you see the base station in "my devices" there, then you are logged into the primary account.

Another way is to look at "grant access" in the account settings. The friend account should say "0" there. The primary account will show something else.

Re: 7 Day History from Library doesn't show up

Scottiedog — Tue, 12 Apr 2022 20:44:20 GMT

So after some time after a reset on hub, my wife's phone is now displaying history. Maybe that is all I needed. Thank you for your help.