topic Re: Pro 3 in Arlo Pro 3

Pro 3 granted full access to my friend.

Ron77 — Wed, 06 Apr 2022 18:03:54 GMT

I granted full access to my friend. They told me they only get access to one day of cloud recordings. Shouldn't they have access to the last thirty days of cloud recording like I can? I'm not sure why I'm able to able to access the last 30 days on my phone, but they can only get the present sameday cloud recording only?

Re: Pro 3

StephenB — Tue, 05 Apr 2022 12:17:32 GMT

@Ron77 wrote:
I granted full access to my friend. They told me they only get access to one day of cloud recordings. Shouldn't they have access to the last thirty days of cloud recording like I can? I'm not sure why I'm able to able to access the last 30 days on my phone, but they can only get the present sameday cloud recording only?

Did they just accept the invite?

Re: Pro 3

Ron77 — Tue, 05 Apr 2022 15:35:43 GMT

No they have excepted around 2 months ago. I also had a flash drive plugged in for local storage. I just removed it to see if that helps. I've restarted the hub a couple times as well. Its weird I can see 30 days of history recording on my phone but not theirs. Only the present day.

Re: Pro 3

StephenB — Tue, 05 Apr 2022 18:30:02 GMT

@Ron77 wrote:

No they have accepted around 2 months ago. I also had a flash drive plugged in for local storage. I just removed it to see if that helps. I've restarted the hub a couple times as well. Its weird I can see 30 days of history recording on my phone but not theirs. Only the present day.

As you likely know, the local storage isn't accessible to friend accounts. They are seeing the recordings in the cloud, not anything stored on the hub.

Since you have a subscription, you might want to contact support (using the options in the app). You should see a phone option there.

Tagging @JamesC and @ShayneS in case they want to follow up - this is an unusual problem.

Re: Pro 3

JamesC — Wed, 06 Apr 2022 18:08:30 GMT

Ron77,

Have you shared more than one device with this user? Is this behavior true for all shared devices?

JamesC

Re: Pro 3

Ron77 — Wed, 06 Apr 2022 23:00:10 GMT

I have shared my 4 cameras with my friend with the ARLO Pro 3 Hub and they can only retrieve Arlo recorded history from the cloud is the present day. No other passed history recordings that Arlo says you can see up to 30 days are not available. Sorry for being such a pain. Trying to go though Arlo support was a pain trying to explain this. All I got was mad because it wouldn't except what I was trying to explain. I wanted to talk to a person about this, but no it just put me in a tail spin that went no where. I'm pretty discussed with Arlo support......When you need help you need help not a merry go round! They should have support with a person that can speak CLEAR English not from the middle east. If you want sell products in the US, have support from the US. Thank you! Ron77