topic Update payment in Arlo Pro 3

Update payment

Dismart68 — Mon, 28 Mar 2022 00:33:28 GMT

Can someone tell me why I had to pay 100 dollars for update for my security cameras that were just purchased I. December

Re: Update payment

Dannybear — Mon, 28 Mar 2022 06:13:49 GMT

There is some relevant information here: https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

Re: Update payment

JamesC — Wed, 30 Mar 2022 18:11:41 GMT

Dismart68,

Arlo cameras do not require payment for updates. Are you trying to troubleshoot an issue?

JamesC

Data fee

Dismart68 — Mon, 28 Mar 2022 19:30:44 GMT

I was told I had to pay a data update fee for my cameras which was 100 dollars!! They had control over my cameras! I was then told to only talk with this person at this phone number! It cleared my bank thru aws which is Amazon web services! I do not know what to do ! Any suggestions on who to contact! Amazon has no clue

Re: Data fee

JamesC — Mon, 28 Mar 2022 21:29:27 GMT

Dismart68,

Again, Arlo does not charge any fee for firmware updates. I recommend that you cease communication with whoever you have contacted. If you gave them any sensitive information, you should change your passwords.

For more information, please see here: https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

JamesC