topic Re: Splitting existing account into 2 accounts in Arlo Pro 3

Splitting existing account into 2 accounts

dblaha06 — Thu, 24 Mar 2022 15:05:01 GMT

I have two houses and two base stations with a total of 5 cameras. I want to split the account into two (different email) in order to add cameras without exceeding the 5 camera per account limit. Can some one explain the steps i need to do in order to accomplish this?

Re: Splitting existing account into 2 accounts

dblaha06 — Thu, 24 Mar 2022 16:39:18 GMT

So i think i solved my problem. I deleted 2 devices and one base station from the first email account and created a new account and added the base station and 2 cameras to the new account.

Now i have a new problem The app on my phone has the cameras and from the original account. Can i have two accounts running on the app at once?

Re: Splitting existing account into 2 accounts

JamesC — Mon, 28 Mar 2022 16:00:22 GMT

dblaha06,

While you cannot have two accounts running simultaneously on your mobile device, you can simply log out of one and log into the other as needed. Alternatively, you can share devices from one account to another using the Grant Access feature. For more information on how that works, take a look here: https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account