topic Re: record video grayed out in Arlo Pro 3

record video grayed out

blbradkins — Sun, 20 Mar 2022 03:17:03 GMT

My Arlo Pro 3 stopped recording. Record Video was grayed out, tried several suggestions I read-no luck. On a hunch, I put a USB stick in the base station and now I can record videos. Is a subscription required for the Arlo Pro 3?

It worked for the first ~6 months with no subscription.

Re: record video grayed out

StephenB — Sun, 20 Mar 2022 10:49:52 GMT

@blbradkins wrote:

Is a subscription required for the Arlo Pro 3?

It worked for the first ~6 months with no subscription.

The Pro 3 requires a subscription for cloud storage. It comes with a 3-month trial, when that expires recording to the cloud will stop.

https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

Re: record video grayed out

blbradkins — Sun, 20 Mar 2022 16:57:50 GMT

Okay, we thought local storage was like the other arlo we have where we can only see the last 7 days, which is fine for us.

From what i have found “local storage” means a usb stick that can’t be accessed from the app which is basically useless. Is this correct?

Re: record video grayed out

StephenB — Sun, 20 Mar 2022 21:24:25 GMT

@blbradkins wrote:

Okay, we thought local storage was like the other arlo we have where we can only see the last 7 days, which is fine for us.

The 7-day storage you have on the older camera is in the cloud, not local. Arlo stopped offering that on the newer cameras back in 2018 (starting with the Ultra).

@blbradkins wrote:

From what i have found “local storage” means a usb stick that can’t be accessed from the app which is basically useless. Is this correct?

That depends on whether you have a smarthub (VMB4540 or VMB5000) or an ordinary hub (all other models). The smarthubs will let you see the local storage from the app. https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

Many folks do use direct access instead of a subscription. But there are quite a few limitations

not accessible from the browser
not accessible from friend accounts
no manual recordings or snapshots
no thumbnails
remote access either requires port forwarding or a home VPN, which some find difficult to set up.

Re: record video grayed out

blbradkins — Mon, 21 Mar 2022 17:29:47 GMT

Thank you for your honesty. I guess I will return them to Costco and hopefully be able to buy an Arlo Pro2, which I already have one of and it does the job I want it to do. I will do more homework next time!

Again, many thanks!