topic accessing stored video w/ VMB4540 in Arlo Pro 3

accessing stored video w/ VMB4540

Aphum1282 — Sun, 19 Jan 2020 18:23:21 GMT

We can no longer access video on the storage app. Video is still being created because we get notifications. However, video is not showing up in the app. I would be grateful if someone can tell me how to fix it. Thanks.

Re: accessing stored video w/ VMB4540

StephenB — Mon, 20 Jan 2020 17:43:53 GMT

@Aphum1282 wrote:
We can no longer access video on the storage app. Video is still being created because we get notifications. However, video is not showing up in the app. I would be grateful if someone can tell me how to fix it. Thanks.

Do you have a subscription, or has the trial subscription expired?

If you have no subscription, have you configured direct access to local storage? https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

Re: accessing stored video w/ VMB4540

TimEllis2019 — Wed, 08 Jul 2020 22:24:09 GMT

Per the website we should get 1 week rolling of video recordings without a subscription.

Re: accessing stored video w/ VMB4540

dcfox1 — Wed, 08 Jul 2020 22:43:36 GMT

This is a very old thread but on Pro3 and newer you need a subscription for cloud recordings. The Pro2 and older cameras still have the free 7 day cloud recordings. If you just set up the Pro3 you should have a 3 month trial for cloud storage for 30 days. Here are the plans.

https://www.arlo.com/en-us/landing/arlosmart/default.aspx

Re: accessing stored video w/ VMB4540

TimEllis2019 — Thu, 09 Jul 2020 01:00:41 GMT

Thanks for the quick response. It took me a while to see I had no cloud storage. An email to customers telling them of a change in service had occurred would have saved me an afternoon resetting my system. I did subscribe.