Arlo pro 3 camera only work when charging

mattoc — Tue, 22 Feb 2022 20:07:15 GMT

My camera works normally when charging but as soon as I disconnect the charging cable, it appears offline and will never connect. I've removed the battery and reinserted. No lights appear on the camera while disconnected. The sync button does nothing, Is this a bad battery? It's only like a year old. My other camera on the network works fine.

Re: Arlo pro 3 camera only work when charging

StephenB — Wed, 23 Feb 2022 11:46:50 GMT

@mattoc wrote:

Is this a bad battery? It's only like a year old. My other camera on the network works fine.

Sounds like it could be.

If the other camera has a compatible battery (pro 3, pro 4, or Ultra), then try swapping them and see if the problem moves.

It might also be a camera issue - and the warranty for that is 1 year. If you are still covered, you should immediately engage support (using the options in the app).

topic Re: Arlo pro 3 camera only work when charging in Arlo Pro 3

Arlo pro 3 camera only work when charging

Re: Arlo pro 3 camera only work when charging