topic Re: Return Needed - Order - 10295821 in Arlo Pro 3

Return Needed - Order - 10295821

rickyfri — Tue, 15 Feb 2022 00:17:24 GMT

I need to return products ordered. I followed the directions and ended up with a number -

"You can reach order support for pre-sales inquiries, order status, and arlo.com refund/return requests at (866) 703-7130. We are happy to assist you 7 days a week from 6am to 6pm Pacific."

The number doesn't work. How do I obtain an RMA?

Thank you,

Rick

Re: Return Needed - Order - 10295821

JamesC — Tue, 15 Feb 2022 20:19:28 GMT

rickyfri,

I've escalated this topic to the care team. An agent will be reaching out to you with a status update as soon as possible.

JamesC

Re: Return Needed - Order - 10295821

rickyfri — Thu, 17 Feb 2022 03:42:25 GMT

I still do not have this issue resolved. Please let me know how to contact support to obtain an RMA. Thank you!

Re: Return Needed - Order - 10295821

JamesC — Thu, 17 Feb 2022 22:15:27 GMT

rickyfri,

The care team is reviewing your ticket. An agent will reach out to you with more information as soon as possible.

JamesC

Re: Return Needed - Order - 10295821

peterstg12 — Sun, 06 Mar 2022 15:14:18 GMT

I ordered an Arlo Essential Video Doorbell and Essential XL Spotlight camera under order #10296581. The products did not work with my wifi so I returned them on Jan 30, 2022. I subsequently received an email saying my return has been processed and that my money would be refunded in 3-5 business days. That was 22 days ago and I still have not received a refund. I have also spent hours trying to get in touch with a customer service agent without luck. Any suggestions?

Re: Return Needed - Order - 10295821

JamesC — Mon, 07 Mar 2022 18:43:04 GMT

peterstg12,

I've escalated the details you've provided here to the care team. An agent will reach out to you with more information as soon as possible.

JamesC