topic Re: Pro 3 not recording in Arlo Pro 3

Pro 3 not recording

King-Jay — Thu, 16 Jan 2020 13:23:23 GMT

I have a pro 3 camera that is Connected to the base station that can also work with the pro 2, when I first got my pro 3 it can with a free 3 month trial of one of those plans and it would record perfectly fine , now the trial has ran out and it seams to not be recording anymore, and I have tried everything.

Re: Pro 3 not recording

jguerdat — Thu, 16 Jan 2020 15:01:48 GMT

Without a plan, the camera would only record to local storage on the base/hub. Have you tried that? The apps now support viewing local recordings to help get around this.

Re: Pro 3 not recording

StephenB — Thu, 16 Jan 2020 15:02:26 GMT

@King-Jay wrote:
I have a pro 3 camera that is Connected to the base station that can also work with the pro 2, when I first got my pro 3 it can with a free 3 month trial of one of those plans and it would record perfectly fine , now the trial has ran out and it seams to not be recording anymore, and I have tried everything.

You need a subscription to get cloud recording for the Pro3 and Ultra cameras.

If you have a Pro3 or Ultra base (VMB4540 or VMB5000), you can use local storage for free. But that isn't available on the older bases.

Re: Pro 3 not recording

King-Jay — Fri, 17 Jan 2020 01:55:41 GMT

That’s the thing I can’t see my local storage for that camera in the app, I see my other cameras which are pro 2 but that one is not showing

Re: Pro 3 not recording

StephenB — Fri, 17 Jan 2020 12:49:01 GMT

@King-Jay wrote:
That’s the thing I can’t see my local storage for that camera in the app, I see my other cameras which are pro 2 but that one is not showing

Did you follow this guide: https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

Re: Pro 3 not recording

CedarStorage — Fri, 24 Jan 2020 22:22:52 GMT

I can't see my camera's recording anymore on my app. I shouldn't have to pay for it when I couldn't have bought Arlo 2 pro cheaper and not have to pay. Does anyone know what I can do to record my camera's because it's for a business?

Re: Pro 3 not recording

StephenB — Sat, 25 Jan 2020 12:43:36 GMT

@CedarStorage wrote:

I can't see my camera's recording anymore on my app. I shouldn't have to pay for it when I couldn't have bought Arlo 2 pro cheaper and not have to pay. Does anyone know what I can do to record my camera's because it's for a business?

What camera and base do you have?

Re: Pro 3 not recording

CedarStorage — Mon, 27 Jan 2020 23:12:00 GMT

I have Arlo 3 my base is VMB4540

Re: Pro 3 not recording

StephenB — Tue, 28 Jan 2020 01:09:22 GMT

@CedarStorage wrote:

I have Arlo 3 my base is VMB4540

Then your options are to purchase a subscription, or to use direct access to local storage.

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

Cameras not recording

ClauM — Tue, 28 Jan 2020 21:06:56 GMT

My cameras are not recording. What should I do

Re: Cameras not recording

JamesC — Thu, 30 Jan 2020 00:38:59 GMT

ClauM,

Are you seeing an error message on the camera widget? What mode are you using (default "Armed" mode or a custom mode)? Any other details you can provide?

JamesC

Re: Cameras not recording

CedarStorage — Thu, 30 Jan 2020 00:42:30 GMT

No I never had a error they wanted us to pay for the cloud but I found out I can go through my smart hub to see the recordings.