topic Arlo app for iPad loses internet connection while remotely viewing recordings in Arlo Pro 3

Arlo app for iPad loses internet connection while remotely viewing recordings

rstoney1 — Wed, 09 Feb 2022 23:24:38 GMT

Every time I view my Pro3 library videos from my 2nd home on my ipad9, version 15.3, I lose my internet connection. Before it drops while viewing videos, the time slide works only in portrait mode.

It all worked fine until I downloaded the latest Arlo app update. I reset everything multiple times and even replaced the router. Wi-Fi is through Frontier (500mbps) using an Arris router with separate modem. I deleted and reloaded the app 4 times. My iphone6 version 15.1.2, without latest app update works as advertised so I assume it’s the update. Any ideas or fix? Can I delete the app and download the previous version and Pro3 still work? I’m drained of options and so is Arlo’s support team.

Re: Arlo app for iPad loses internet connection while remotely viewing recordings

JamesC — Fri, 11 Feb 2022 17:19:27 GMT

rstoney1,

I've not seen this issue reported from any other users. Are you seeing this behavior on any other devices with the latest app update?

JamesC

Re: Arlo app for iPad loses internet connection while remotely viewing recordings

rstoney1 — Fri, 11 Feb 2022 21:15:01 GMT

Yes, my wife's ipad6, ios version 15.0.1. My iphon6, verson 15.0.2 works fine.

It seems to be only with ipads. I can't believe I'm the only one with this issue.