topic Re: Notification Live View Issue in Arlo Pro 3

Notification Live View Issue

TotalTechSupprt — Sun, 12 Jan 2020 03:16:18 GMT

Arlo Pro 3 - VMS4440P & VMC4040P

After setting up the Arlo Pro 3 on the main account and an authorized administrator, there is an issue I have noticed on multiple phones running on apples latest iOS version.
Steps I have taken are.
Unplugging and replugging in the cameras.
Uninstalling and reinstalling the application.
Redoing the setup of the cameras on the accounts.
Restarting the phone.
Resetting the phone and re-downloading the app.

I am still met with the same “Unable to play camera. Open the app and try playing it on the app.” Message.
I am afraid that the latency of opening up the app and viewing the live feed and the incident in question occurring would put my clients system and property at risk.
Is there a step that I may have forgotten to resolve this issue?
Please and thanks.

Re: Notification Live View Issue

JamesC — Tue, 14 Jan 2020 18:48:51 GMT

Is this happening when you attempt to live stream? Is this happening on the primary account or just the account that has been granted access or both?

Does it always occur or is it intermittent?

JamesC

Re: Notification Live View Issue

TotalTechSupprt — Fri, 17 Jan 2020 00:30:14 GMT

Hello James, thanks for replying!
This is happening only on the authorized account When attempting to view live footage from the notifications panel.
Opening the app as instructed by the error message and then pressing live view works fine.

Where as the arlo pro 3 works great when connected to the main administrator account when attempting live view from the notifications menu on an Apple iPhone.