topic Re: Arlo pro 3 in Arlo Pro 3

Arlo pro 3 loosing connection

RyanTing — Tue, 08 Feb 2022 19:36:11 GMT

Hello,
I meet the connecting dropping issue every two day once I reconnect to base station.
Does anyone meet this issue as well?
This is my first time using Arlo products but seems like a terrible experience for me.

Re: Arlo pro 3

StephenB — Mon, 07 Feb 2022 11:43:43 GMT

@RyanTing wrote:
I meet the connecting dropping issue every two day once I reconnect to base station.

How far is the camera from the base?

How many bars are you seeing for signal strength?

Re: Arlo pro 3

RyanTing — Mon, 07 Feb 2022 12:42:27 GMT

one is 15 feet and another is 8 feet.
And both are one bar between camera and station

Re: Arlo pro 3

StephenB — Mon, 07 Feb 2022 12:50:15 GMT

@RyanTing wrote:
one is 15 feet and another is 8 feet.
And both are one bar between camera and station

Are they in different rooms? If so, what is the wall construction?

Also, if there are windows on the line of sight - are they low-E glass?

Re: Arlo pro 3

RyanTing — Mon, 07 Feb 2022 13:15:58 GMT

Both cameras are in the outdoor and one concrete wall between base and camera.
Actually, one of them drop off every two days and take turns.
I need unplug battery and plug in again and connection is recovery.
Please help.

Re: Arlo pro 3

StephenB — Mon, 07 Feb 2022 16:00:16 GMT

@RyanTing wrote:
Both cameras are in the outdoor and one concrete wall between base and camera.

Can you temporarily move one indoors (on the other side of that wall)?

Many concrete walls contain rebar (iron/steel), which could be blocking the signal.