topic Re: Videos stored on base station not available in Arlo Pro 3

Videos stored on base station not available

Chris999999 — Thu, 03 Feb 2022 02:16:29 GMT

I get this error Videos stored on base station not available. I have 2 arlo pro 3s and a wired doorbell connected to the base station. I can’t view any recordings from my base station. I already tried restarting the base station and reinstalling the app. What else has everyone tried?

Re: Videos stored on base station not available

StephenB — Thu, 03 Feb 2022 11:44:36 GMT

@Chris999999 wrote:
I get this error Videos stored on base station not available. I have 2 arlo pro 3s and a wired doorbell connected to the base station. I can’t view any recordings from my base station. I already tried restarting the base station and reinstalling the app. What else has everyone tried?

Are you running iOS or Android?

Is this happening

when the phone is on your home wifi?
when away from home?
both?

Re: Videos stored on base station not available

Chris999999 — Thu, 03 Feb 2022 23:08:05 GMT

Tried on iOS and android , home WiFi, haven’t tried it away from home

Re: Videos stored on base station not available

StephenB — Thu, 03 Feb 2022 23:14:40 GMT

@Chris999999 wrote:
Tried on iOS and android , home WiFi, haven’t tried it away from home

And with both iOS and Android, you can select the base as the library, but then get this error message?

Re: Videos stored on base station not available

Chris999999 — Mon, 07 Feb 2022 23:21:39 GMT

iOS I can select either cloud or base station to view. Android just says library and I can’t view from either

Re: Videos stored on base station not available

StephenB — Tue, 08 Feb 2022 11:58:16 GMT

@Chris999999 wrote:
iOS I can select either cloud or base station to view. Android just says library

Is the Android phone using a friend account? Only the primary account can access the local recordings.

@Chris999999 wrote:
iOS I can select either cloud or base station to view ... and I can’t view ...

I suggest restarting the base, and see if that helps.

If it doesn't, then try ejecting the storage, and making sure the recordings are there (connecting it to a PC).

Re: Videos stored on base station not available

ByronHChen — Sat, 18 Jun 2022 02:02:32 GMT

I have the same issue, that is, “videos stored on the base station are not available”. I have followed your advice, restarted the base station, but not work. Rejected the USB, still not work. I then tried reset the base station by pinning the reset button, which resulted removal of the base station, so that I have to add it back in the app. Sadly this still not work? Please let me know what else I can do? Thanks!

Re: Videos stored on base station not available

StephenB — Sat, 18 Jun 2022 10:16:41 GMT

@ByronHChen wrote:
Please let me know what else I can do? Thanks!

I can't think of any other troubleshooting steps. Of course getting a subscription would be a workaround, but you would need to pay for that. It would get you the videos, and also entitle you to phone support.