topic Re: Local storage is broken in Arlo Pro 3

Local storage is broken

chudak — Thu, 20 Jan 2022 03:27:50 GMT

After the last update my camera can’t access local storage.

Formatting did not help.

is it a known problem?

thx

Re: Local storage is broken

jguerdat — Thu, 20 Jan 2022 13:56:15 GMT

Details, all of them. In general the camera always has access to the local storage since that's a function of the base, not the camera. However, access from the app could be broken for some reason - is that what you mean? If so, have you rebooted the base (what model?) as well as rebooted the phone and reinstalled the app?

Re: Local storage is broken

chudak — Thu, 20 Jan 2022 18:42:07 GMT

You are right - access from an iPhone or iPad to the recording via local storage (USB stick).

I've been using this for a while and now it's really flaky - after USB format, works and then won't, changing, rebooting, reinstalling the app, etc. did not help.

I suspect the latest update introduced a regression.

Frankly, I am getting tired of "managing" Arlo, maybe it's time to return it and get a new cameras?!

Re: Local storage is broken

chudak — Mon, 24 Jan 2022 17:09:04 GMT

Every day it keeps happening - Arlo stops being able to connect to a local USB stick

It's definitely not a network problem as I can format a USB stick and then everything looks good for some time.

I did try using a different USB stick but will try again.

@Arlo please comment/help!

Re: Local storage is broken

chudak — Thu, 27 Jan 2022 23:26:31 GMT

I tried a different USB stick and it still has the problem.

It seems that every time the size of images taken is 2.5-3.0GB Arlo can't retrieve them.

After formatting a USB stick all is back to normal till the size gets 2.5GB+

Any help?

Waiting for a new iOS app, but seriously considering returning all 3 Arlo cameras.

Re: Local storage is broken

jguerdat — Fri, 28 Jan 2022 15:39:24 GMT

There are no Arlo videos that get into the gigabyte range - they're all generally under 5MB but, depending on camera and various settings, could grow to 20MB, I suppose. Was that a typo?

If you download the video, can you view it? If not, try the free VLC which will play pretty much anything. The videos amy have corruption which can explain the inability for the app to play them.

Re: Local storage is broken

chudak — Fri, 28 Jan 2022 15:46:27 GMT

That was not a typo but maybe I did not explain well.

When the total size of all pics on USB stick is 2.5-3.0GB in size, that is when I see the issue with Arlo retrieving them.

Re: Local storage is broken

jguerdat — Fri, 28 Jan 2022 15:49:39 GMT

Just out of curiosity, what size is the USB drive?

Re: Local storage is broken

chudak — Fri, 28 Jan 2022 15:55:17 GMT

32GB

Re: Local storage is broken

jguerdat — Fri, 28 Jan 2022 16:00:01 GMT

Guess it is an iOS app issue since my Android app has no problem like this.

Re: Local storage is broken

chudak — Fri, 28 Jan 2022 16:02:57 GMT

And it's new as it is used to work.

What is interesting is that @Arlo has no comments !

Re: Local storage is broken

Dipper — Wed, 02 Feb 2022 23:44:11 GMT

Have the same problem around the same time as of last iOS app update. Would appear that it is an app issue

Re: Local storage is broken

JamesC — Thu, 21 Apr 2022 16:09:04 GMT

A fix for this issue has been deployed. This fix should be automatic for those who already have local storage set up. If you're still experiencing an issue, try logging out and logging back in to your mobile app and try again.

Thanks,

JamesC

Re: Local storage is broken

Dipper — Thu, 21 Apr 2022 16:15:23 GMT

Nope. Still doesn't work.

Re: Local storage is broken

chudak — Fri, 22 Apr 2022 03:24:02 GMT

No the problem is still here on version 3.6.3 (3404)

is it the version where you believe it’s fixed?

Re: Local storage is broken

chudak — Thu, 12 May 2022 00:18:51 GMT

I think I know what’s going on.

I live in SF and in May we usually have high winds. So Arlo camera picks up a recording 10 seconds length and every it can record 2-3 clips.

I suspect the arlo app has a deficiency when it can’t read thru more then a curtain amount of file and thus fails.

Can you ask the development to take a look at this?

@JamesC

Re: Local storage is broken

Wolfy13 — Sat, 21 May 2022 16:56:25 GMT

I am slo having this issue. I've rebooted, Uninstalled, restarted phone, etc. All with no fix. I've not reformatted the USB, but it sounds like this is the fix. Keep the storage low... its definitely a problem. I'm currently at ~14.5GB of 125GB. Curious if it still records new video, just not accessible

Re: Local storage is broken

StephenB — Sat, 21 May 2022 17:05:40 GMT

@Wolfy13 wrote:
I am also having this issue. Curious if it still records new video, just not accessible

I see it with one of my VMB5000 bases, but not the other. Arlo is aware of it, but no one has reached out to me to resolve it. Since I do have a subscription, my local storage is just for backup and troubleshooting - so it's not something criticial for me.

I checked for recordings (by putting the microSD card in a PC), and they are still being made.

Re: Local storage is broken

Wolfy13 — Sun, 22 May 2022 01:44:26 GMT

Did a reformat, still cant access local storage. Something has changed...

Re: Local storage is broken

Wolfy13 — Sun, 22 May 2022 14:09:16 GMT

My iPad has version 3.6.4, and it has access to the storage. My phones are updated to 3.6.5 and they do not have access... obviously pointing to an app/update problem