topic Re: The Google Home app continually says that my Arlo Pro 3 cameras are offline in Arlo Pro 3

The Google Home app continually says that my Arlo Pro 3 cameras are offline

Koenigjay — Tue, 28 Jan 2020 15:47:31 GMT

I continue to receive the "Camera offline" error, followed by "Make sure that it is on and connected to Wi-Fi" message. I just purchased these cameras, so I am not sure if something is wrong or what, but I updated all 3 of my Arlo Pro 3 cameras to the latest firmware update. I added them to my Google Home app, and I have failed to get them to work correctly.

Re: The Google Home app continually says that my Arlo Pro 3 cameras are offline

JamesC — Wed, 15 Jan 2020 21:35:48 GMT

Koenigjay,

Do you receive the same error when viewing the cameras in the Arlo mobile app?

JamesC

Re: The Google Home app continually says that my Arlo Pro 3 cameras are offline

jguerdat — Thu, 16 Jan 2020 14:58:50 GMT

The message shouldn't refer to WiFi but maybe that was just a typo. I just tried it here and it worked fine. Try rebooting your hub and reinsert the camera batteries to reset them. Make sure you can view the cameras in your Arlo app and/or a computer browser.