topic Re: Arlo pro 3 in Arlo Pro 3

Arlo pro 3

pvicevic — Wed, 19 Jan 2022 08:39:11 GMT

I've setup my system and can see my cameras ok but when I send an invite to my wife she can't see any of the cameras...I've tried sending new invites, logging both units out (mobile ios)

please help, thank you in advance

Re: Arlo pro 3

Dannybear — Wed, 19 Jan 2022 11:12:05 GMT

Did you select what cameras she was allowed to view when you added her as a friend.

https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

Re: Arlo pro 3

pvicevic — Wed, 19 Jan 2022 15:13:15 GMT

Yes I selected all cameras and also enabled access rights. It works on my device as well as online but her list is empty

Re: Arlo pro 3

jguerdat — Wed, 19 Jan 2022 15:28:28 GMT

Were the emailed directions followed explicitly? I seem to recall that logging directly into the account won't work - you have to use the embedded link.

Re: Arlo pro 3

pvicevic — Wed, 19 Jan 2022 15:40:27 GMT

Yes the embedded link was used to create the guest account

Re: Arlo pro 3

pvicevic — Wed, 19 Jan 2022 22:31:10 GMT

…and The email solution was followed to the tee

I’ve put in a ticket so if there is a resolution I will post it here for others to see

Re: Arlo pro 3

pvicevic — Thu, 20 Jan 2022 21:06:28 GMT

The problem was solved the customer service rep told me to remove the guest account either via the app or my.arlo.com, send a new invite to my wife (and tick all cameras) and then have her click the invite link then login using the original credentials she created from the first initial invite. I did all this presto, it worked like a charm!

Re: Arlo pro 3

Dannybear — Fri, 21 Jan 2022 01:22:48 GMT

@pvicevuc,
Kudos for posting the fix.