https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1848152#M10609 <P>I'd try a different battery in the camera as well as a different camera so you can mix and match batteries and cameras to determine what the problem is.</P> Fri, 14 Jan 2022 13:39:28 GMT jguerdat 2022-01-14T13:39:28Z https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1848142#M10608 After charging this brand new (1 of a 4 pack) pro 3, a tiny amber, not even a full size led. No flashing blue ever. Not when inserting battery or when attaching to charge, or when pressing synch button. Is this battery? What to do about that on a brand new set? How concerned should one be about the other 3 batteries as well? Fri, 14 Jan 2022 12:14:57 GMT https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1848142#M10608 Drjc1 2022-01-14T12:14:57Z https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1848152#M10609 <P>I'd try a different battery in the camera as well as a different camera so you can mix and match batteries and cameras to determine what the problem is.</P> Fri, 14 Jan 2022 13:39:28 GMT https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1848152#M10609 jguerdat 2022-01-14T13:39:28Z https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1848155#M10610 The camera has since also shown 2 red lights at the top.<BR />And I can try your suggestion, but the larger question about what to do about this w Arlo? Fri, 14 Jan 2022 13:42:09 GMT https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1848155#M10610 Drjc1 2022-01-14T13:42:09Z https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1848158#M10611 <P>You'd need to swap the whole package at the store for fastest resolution.</P> Fri, 14 Jan 2022 13:43:04 GMT https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1848158#M10611 jguerdat 2022-01-14T13:43:04Z https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1848163#M10612 Well if true, that really bites given that the other three are installed! How do I get in touch with Arlo directly without their chat robot? Fri, 14 Jan 2022 13:48:51 GMT https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1848163#M10612 Drjc1 2022-01-14T13:48:51Z https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1848166#M10613 <P>Use the app and check Settings, Support. As a new install, you should have access to a phone number as well as chat. You may need to go through the chatbot to the end and say the problem hasn't been resolved.</P> Fri, 14 Jan 2022 13:52:37 GMT https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1848166#M10613 jguerdat 2022-01-14T13:52:37Z https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1849828#M10724 Lots of time and somersaults later, got to speak to a human, camera will be replaced. Both white and black Pro 3 “out of stock” so my case hasn’t been updated since a day or so after the original post…grrr Tue, 25 Jan 2022 11:47:03 GMT https://community.arlo.com/t5/Arlo-Pro-3/New-pro-3-won-t-charge-or-synch/m-p/1849828#M10724 Drjc1 2022-01-25T11:47:03Z