topic Re: Extend dates of recordings in Arlo Pro 3

Extend dates of recordings

Gloriike — Tue, 11 Jan 2022 23:38:10 GMT

I need to extend the dates of saved recordings. Can anyone help me with that?
I need Jan 4th. It stops on the 5th.
It’s critical I see footage from 1/4/2022

Re: Extend dates of recordings

jguerdat — Wed, 12 Jan 2022 13:19:08 GMT

Old/deleted videos can't be recovered. Proactive downloading or use of the local storage capability when using a hub are the only ways to be able to go back.

Re: Extend dates of recordings

Gloriike — Thu, 13 Jan 2022 00:59:16 GMT

I appreciate that information.... and my device was supposed to store 30 days before moving forward.

I'm referring to one week ago and can't understand why they're not offered.

Is there a setting that I need to broaden? Can the company access them? It's difficult to get someone from Arlo to address my inquiry so I posted here.

Re: Extend dates of recordings

Walker627 — Thu, 13 Jan 2022 10:19:58 GMT

I am wondering if the employees have the cameras mounted on there houses. It sure doesn't seem like it.

Re: Extend dates of recordings

TomMac — Thu, 13 Jan 2022 14:50:33 GMT

and my device was supposed to store 30 days before moving forward.

Yes, if you have a subscription it should be more. An older Legacy system like the 3000 base/cameras without a subscription, storage is only 7 days.

Re: Extend dates of recordings

dcfox1 — Thu, 13 Jan 2022 18:11:22 GMT

@Gloriike wrote:
I appreciate that information.... and my device was supposed to store 30 days before moving forward.
I'm referring to one week ago and can't understand why they're not offered.
Is there a setting that I need to broaden? Can the company access them? It's difficult to get someone from Arlo to address my inquiry so I posted here.

Are you sure you don't have any filters on in the library and the cam is Pro3 correct?.