topic Re: Viewing recorded videos on safari, chrome etc not working now. in Arlo Pro 3

Viewing recorded videos on safari, chrome etc not working now.

Goshawk555 — Sun, 09 Jan 2022 14:10:25 GMT

hi, as of today i have started to get this on my laptop and unable to view it, it works on my phone but not my laptop. any advise? was working the day before.

Kind regards

Simon

Re: Viewing recorded videos on safari, chrome etc not working now.

jguerdat — Sun, 09 Jan 2022 14:39:42 GMT

It would appear that you changed the video settings for your camera(s). Current browsers (other than Edge with new hardware and a purchased codec) can't display 2k or 4k videos due to codec licensing issues. 1080p is viewable but not anything higher than that. I'd guess you used to have Auto Zoom and Tracking enabled which would have automatically reduced resolution to 1080p and perhaps you've now disabled that so 2k is now in use.

Re: Viewing recorded videos on safari, chrome etc not working now.

StephenB — Sun, 09 Jan 2022 15:06:27 GMT

@Goshawk555 wrote:

hi, as of today i have started to get this on my laptop and unable to view it, it works on my phone but not my laptop.

Are you looking at 2K or videos? or 1080p? Note with the Pro 3, you'd be looking at 1080p if auto zoom and track is set.

Windows or MacOS? Also what version (Windows 10???)

What browser are you using?

If the processor in the laptop >= 6 gen? (if it is an Intel CPU, a 6th gen processor would start with a 6 - for instance I7-6660U)

Re: Viewing recorded videos on safari, chrome etc not working now.

Goshawk555 — Mon, 10 Jan 2022 17:18:37 GMT

hi thanks tor your reply, it was working the day before, its MacBook pro 15, i7 and so forth.

kind regards

simon