Arlo Pro 3 camera won't charge. Account also keep saying I don't have a subscription but I do

arlouser0312 — Thu, 06 Jan 2022 18:38:08 GMT

I have 2 issues with my Arlo.

1) I have a set of Arlo Pro 3 and one of the cameras will not charge. With or without the battery in the case, it will not charge.

2) I tried getting support but it says I need a subscription and said I do not have one. When I tried to click subscribe to see what would happen, it says no devices are detected.. I do have a subscription and my cameras are currently stored on subscribed cloud storage.

Re: Arlo Pro 3 camera won't charge. Account also keep saying I don't have a subscription but I do

StephenB — Thu, 06 Jan 2022 19:18:15 GMT

@arlouser0312 wrote:

2) I tried getting support but it says I need a subscription and said I do not have one. When I tried to click subscribe to see what would happen, it says no devices are detected.. I do have a subscription and my cameras are currently stored on subscribed cloud storage.

Are you perhaps using a friend account? If you are, switch to the primary account.

@arlouser0312 wrote:
1) I have a set of Arlo Pro 3 and one of the cameras will not charge. With or without the battery in the case, it will not charge.

Of course it cannot charge w/o the battery in the case. Are you saying that the camera won't power up with no battery (when connected to AC power)?

Have you tried swapping the battery with one in another camera?
Does the charger still charge your othter cameras?

topic Re: Arlo Pro 3 camera won't charge. Account also keep saying I don't have a subscription but I do in Arlo Pro 3

Arlo Pro 3 camera won't charge. Account also keep saying I don't have a subscription but I do

Re: Arlo Pro 3 camera won't charge. Account also keep saying I don't have a subscription but I do